Wayfair Australia

Freephone:1300­ 900­ 675 		0

Customer Testimonials

What Our Customers Are Saying

Customer Reviews

We are proud to offer excellent service, an enormous selection and great value! Over time, we have compiled quite a large collection of complimentary emails and quotes from our customers. Here is just a sample of what they have had to say:

March 13 2013

Thank you for the reply and prompt actioning of my concerns with my purchase. I can see that your company takes complaints very seriously and I appreciate the measures you have taken to ensure that your customers are well looked after!

Anthony
March 13 2013

Firstly, a big thank you for all your help in following up on our order for our granddaughter’s sofa!

Sherri
26 February 2013

I have finally received the parts for the bed yesterday. The bed is now assembled and I am happy with it. Thank you so much for following this up and your good service is greatly appreciated!

Rachael
22 February 2013

I'm emailing to thank you for your wonderful help in obtaining the replacement chair for me.

Kym
20 February 2013

You are a gentleman among men.

Linda
13 February 2013

Thank you again!

George
7 February 2013

Just a note to say Thank you for all your dilligent efforts in turning this situation around and actioning the order so delivery took place asap. Great to come home yesterday and see my husband's happy face as he was setting up his TV System :) Peter and I greatly appreciate your efforts and I want you to know because of that, I would shop again with Wayfair. Well done!

Tina & Peter
5 February 2013

Thank you for your help and professionalism. I have been quite impressed with my dealings with you, and will ensure that I leave 5 star feedback once the replacement unit has been received

Z
30 January 2013

Thanks a lot Harley! You definitely offer the best service, I am very pleased by your service and will purchase again from you!

Jean
30 January 2013

Thank you for your excellent customer service! Rare to come by and very much appreciated.

Michelle
30 January 2013

I would like to take this opportunity to thank you again for all of your help with this matter. The customer service I have received from your company and yourself in particular has been outstanding. I am very aware that things such as this can happen but I am extremely grateful for all you have done for me. It is sometimes very difficult to find this level of service especially when buying online and yours has been outstanding. I hope to do business with you in the future and I will highly recommend you to anyone who wished to make purchases from your company.

Karen
29th January 2013

Thank you so much Victoria, your customer service and support is second to none. I appreciate your assistance.

Danielle
24th January 2013

Thanks Victoria, at least you provided good customer service! :-) PS hope you have a great Australia Day!

Helen
22 January 2013

Again thank you so much, this had been one of the easiest and by far the most pleasant transaction I have ever experienced so a huge thank you to you!

Rene
21 January 2013

Thanks again, your help has been fantastic and I have definitely felt like a very valued customer!

Rene
21 January 2013

I would just like to say thank you so much for your help, the scratcher finally arrived and “the boys” love it. I’m really glad you restored some faith in your company compared with the last person I spoke with.

Veronika
15 January 2013

Thank you for making the whole process very easy as we were quite stressed out about the unit. You have been very professional and we will certainly recommend and keep buying items from your company. Once again, thank you. Much appreciated.

Chrisa
14 January 2013

Thank you very much for your follow up & excellent customer service. It is much appreciated!

Roanne
11 January 2013

Thanks for your excellent help! Harley, I wish everyone in customer relations was as helpful as you!

Linda
2 January 2013

I would like to thank you for all your help in resolving this matter I am extremely grateful. Your level of customer service is exceptional

Karen
2 January 2013

I really appreciate the way you have handled the whole situation. I was also very impressed how you did not hesitate to send out more fans (6 in total) to help solve the problem. Even though we did not receive any fans that we could use it would not stop me from purchasing from Wayfair in the future.

Michael
31/12/12

I am very happy with the after sales service and communication you have given to me and will continue to be a customer. As far as your customer service we give you 10 out of 10!

Linda
28/12/12

Message: Just wanted to send you guys a note to say a big thank you...the rug that i ordered was exactly what i was hoping for...perfect...your customer service was excellent and delivery was within a week...cheers and i've already been reccommending you to my friends!

Rose
18 December 2012

i spoke to Harley 2 day also - he is always soooooooo helpful!! Regards Lorraine

Lorraine
19 December 2019

Many thanks for your excellent service. It was an unfortunate incident but the way in which it was managed means you will have me as a repeat customer. I am impressed by your customer care Thanks and Regards, Roy

Roy
14 December 2012

Not many companies care about their customers after a sale has taken place, especially with small parts missing. However, Wayfair obviously has a different culture and philosophy. Thanks again and I hope you have a lovey Christmas an a prosperous New Year! Thank you so much for your speedy and super efficient 'after sales service'.

Linda
14 December 2012

Thank you, you have been fantastic, I really appreciate your help Have a wonderful weekend

Lina
13 December 2012

You, i need to say, have made the whole experience so much more pleasant. it's amazing what a bit of empathy and excellent customer service can do to sooth a dissatisfied customer.

Tatum
3rd December 12

Thank you, your service is fantastic & the emails are much appreciated. Mid December will be fine for the shelf supports. Our thanks too for the refund which we have now received into our credit card.

Laureen
December 11th 2012

I would like to take this opportunity to thank you for your very prompt responses and your attention to customer care. I was a bit surprised and very impressed at the level of attention you provided me, given that I ordered from an online website ? and the effort you went to into tracking down my deliveries and making sure they happened. Usually online ordering is done with a bit of risk and some anonymity, but in this case, I actually felt like a real customer

Liz
November 2nd, 2012

Morning, Thankyou so very much for your prompt reply, such wonderfull customer service. Could you please advise me when the Emily bedside tables are in stock. Again thanks

Patti
December 6th, 2012

10! Excellent service. Thank you. Very prompt and professional!

Sue
December 4th, 2012

I love your web site and software. Made my first order sat and always wondered why when I pay by paypal, why I need to complete all my info when the paypal account has all the info for you. Which is how your software works, I’ve only seen this once before and as a business owner and extremely busy, I love the time saving. Then to top things off, I wasn’t sure if my order went through and you have this easy to use my account. I’m not IT savvy but it was easy to navigate and got so excited as my rug has been shipped. I believe in giving positive feedback when I have good experience. Have a good Christmas and happy new year. Kindest Regards

Birgit
December 5, 2012

I wish to thank you for such wonderful service , although the product ordered was unavailable in time for Christmas, I do thank you for your prompt notification of this fact and your constant updates on delivery. have a wonderful Christmas Cheers Sheralyn Totterdell

Sheralyn Totterdell
November 29, 2012

Thanks for following up! The sink arrived last Friday so the courier company did very well delivering it before they said they would!

~ Lisa
November 27, 2012

Thank you for the follow up I appreciate all your assistance!

~ Darlene
November 22, 2012

I have received my item and I'm very pleased with your service! Thank you very much!

~ Sharon
November 22, 2012

Thankyou again for your prompt reply and service!

~ Lynda
November 20, 2012

I am just letting you know all my recently ordered items have arrived safely and they have been installed in my apartment. I am pleased with all of the goods and they meet my expectations very well. Thank you for your prompt service and courtesy. I will be ordering again soon. Thank you!

~ Geoffery
November 16, 2012

I just wanted to thank you for the great customer service I experienced from you with this issue. You handled my issue with a lot of empathy and understanding which I haven't experienced often from retailers.

~ Aysha
November 14, 2012

All the packages arrived just before I left and the courier carried them into my apartment, was really great service. I was lucky enough to come home from the exam and my friend and a neighbour had built it for me! So lucky :) Thanks for all your help, my daughter loves it

~ Juliet
November 4, 2012

Thankyou... I have recieved my rug and I am extremly happy with it!!!! Thankyou again

~ Hannah
November 13, 2012

Delivered yesterday afternoon, and they are fantastic! Thank you!!

~ Phillipe
November 9, 2012

Thanks again for all your help and your service has been excellent. Errors happen, the load/amount of work expected on workers to be done, it creates room for more errors for people to make. Being my first buy online, I would still be happy to buy again, as you and your team were very prompt in responding and helping. Thanks again and if you do have anyone say otherwise stay positive.

~ Anastasia
November 9, 2012

I really would like to express my gratitude for your services as you have been awesome so who might I address this to. It is important to me that companies get the feedback on their staff more so when it is positive and I do appreciated your friendly manner and professionalism the whole way through in getting all of this sorted for me. so if you could please let me know, I would like to drop a line to let them know. Again thanks David for all of your help you are a trooper. Look forward to next job.

~ Melissa
November 7, 2012

Thanks so much for your updates. I have to say I'm very impressed with your response! These things happen and it's not a big deal but it's good to know your customer service is so good. It gives great reassurance when buying on the web and I'd be very happy to shop with you again.

Amanda Thomas
November 3, 2012

Fabulous service, very pleased – quick and just as ordered thanks so much. Haven’t opened all the boxes yet (waiting on electrician) but I’m sure everything is fine. We’ve recommended your website to a few friends too but unsubscribed ourselves as we don’t need anything else at the moment. Rest assured we’ve added you to our favourites. All the best.

~ Max and Mary
November 2, 2012

Thank you for your attention to detail and awesome customer service. The main thing is that for now is that we do have a bassinette that is suitable. And with your help I am sure a sturdy frame to support a rapidly growing newborn in his bassinette will soon be here. Thanks again!

~ Vicki, Kate and baby Angus
November 2, 2012

Thank you very much for the services, will purchase from you again without a doubt.

~ Steve
October 31, 2012

Well done guys! Less than a week after I placed my order my glass-top dining table arrived in Perth (not broken). I was somewhat nervous about ordering a dining table on-line from the eastern states, and was surprised at how cheap the delivery was. My expectations were low but the result was wonderful, cheap and quick. I will recommend your site. Thank you

~ Avril
October 25,2012

Thank you for your speedy reply and actions. I am pleased to say I have received the item I purchased from wayfair and I am very happy,needless to say I will have no hesitation in puchasing from your company again. Thank you.

~ Robyn
October 22, 2012

Many thanks for your help, Liam. I hope management appreciates that in your front line position you are an asset, not like their managers acting behind the scenes.

~ Norah
October 18, 2012

Thank you so very much, it makes it infinitely more helpful when your in a hurry to get such great service :) I really appreciate it :)

~ Holly
Ocotber 17, 2012

Thankyou for the great customer service I received when i called up yesterday regarding the mistake i made when placing my order.. quick answering,efficient staff with great problem solving skills and excellent shipping rates.. i live rural so i find shipping rates a problem quite frequently.I have saved your site as a bookmark now, cant wait for my bedroom suite to arrive !

~ Antoinette
October 17, 2012

My fountain was delivered at 7.00pm as arranged by you – and I love it! Thank you so much for sorting the delivery problem out for me, very much appreciated. I was feeling very upset on Friday and you have managed to turn around my negative opinion of Wayfair. I will certainly have no hesitation in ordering from you again!

~ Hazel
October 17, 2012

I just wanted to thank you for your fantastic service in giving us a full refund on some items that we recently purchased. Unfortunately the items were on back order and the furniture we ordered would then not arrive until after our visitors had arrived from overseas (the reason for purchasing in the first place). It is rare these days to deal with a company that acts so promptly, and without a mountain of red tape. We will most definitely be recommending your company to others.

~ Claire
October 17, 2012

I would certainly recommend anyone to purcahse items from you

~ Carla
October 16, 2012

amazing! thank you muchly - appreciate your speedy response!

~ Joanna
October 12, 2012

Thanks for chasing this up for me. Your assistance was very much appreciated

~ Adele
October 11, 2012

Thanks for the incredibly quick response. Exceptional customer service!!!

~ Anna
October 05, 2012

Thank you very much for your outstanding customer service. You've been very helpful. Its been greatly appreciated

~ Jordan
October 03, 2012

I just wanted to let you know the rugs arrived today. My husband and I are absolutley delighted with the rugs, the quality and the colour they are perfect

~ Dianna
October 03, 2012

I am absolutely blown away by your gorgeous and wonderful service. I will certainly be recommedning your company to any of my friends wishing to purchase furniture. Thanks so much

~ Ruddick
November 22, 2012

I have received my item and I'm very pleased with your service! Thank you very much!

~ Sharon
November 22, 2012

Thankyou again for your prompt reply and service!

~ Lynda
November 20, 2012

I am just letting you know all my recently ordered items have arrived safely and they have been installed in my apartment. I am pleased with all of the goods and they meet my expectations very well. Thank you for your prompt service and courtesy. I will be ordering again soon. Thank you!

~ Geoffery
November 16, 2012

I just wanted to thank you for the great customer service I experienced from you with this issue. You handled my issue with a lot of empathy and understanding which I haven't experienced often from retailers.

~ Aysha
November 14, 2012

All the packages arrived just before I left and the courier carried them into my apartment, was really great service. I was lucky enough to come home from the exam and my friend and a neighbour had built it for me! So lucky :) Thanks for all your help, my daughter loves it!

~ Juliet
November 4, 2012

Thankyou... I have recieved my rug and I am extremly happy with it!!!! Thank you again!

~ Hannah
November 13, 2012

Delivered yesterday afternoon, and they are fantastic! Thank you!!

~ Phillipe
November 9, 2012

Thanks again for all your help and your service has been excellent. Errors happen, the load/amount of work expected on workers to be done, it creates room for more errors for people to make. Being my first buy online, I would still be happy to buy again,as you and your team were very prompt in responding and helping. Thanks again and if you do have anyone say otherwise stay positive.

~ Anastasia
November 9, 2012

I really would like to express my gratitude for your services as you have been awesome so who might I address this to. It is important to me that companies get the feedback on their staff more so when it is positive and I do appreciated your friendly manner and professionalism the whole way through in getting all of this sorted for me. so if you could please let me know, I would like to drop a line to let them know. Again thanks David for all of your help you are a trooper. Look forward to next job.

~ Melissa
November 7, 2012

Thanks so much for your updates. I have to say I'm very impressed with your response! These things happen and it's not a big deal but it's good to know your customer service is so good. It gives great reassurance when buying on the web and I'd be very happy to shop with you again.

Amanda Thomas
November 3, 2012

Fabulous service, very pleased – quick and just as ordered thanks so much. Haven’t opened all the boxes yet (waiting on electrician) but I’m sure everything is fine. We’ve recommended your website to a few friends too but unsubscribed ourselves as we don’t need anything else at the moment. Rest assured we’ve added you to our favourites. All the best.

~ Max and Mary
November 2, 2012

Thank you for your attention to detail and awesome customer service. The main thing is that for now is that we do have a bassinette that is suitable. And with your help I am sure a sturdy frame to support a rapidly growing newborn in his bassinette will soon be here. Thanks again!

~ Vicki, Kate and baby Angus
November 2, 2012

Thank you very much for the services, will purchase from you again without a doubt.

~ Steve
October 31, 2012

Well done guys! Less than a week after I placed my order my glass-top dining table arrived in Perth (not broken). I was somewhat nervous about ordering a dining table on-line from the eastern states, and was surprised at how cheap the delivery was. My expectations were low but the result was wonderful, cheap and quick. I will recommend your site. Thank you!

~ Avril
October 25,2012

Thank you for your speedy reply and actions. I am pleased to say I have received the item I purchased from wayfair and I am very happy,needless to say I will have no hesitation in puchasing from your company again. Thank you.

~ Robyn
October 22, 2012

Many thanks for your help, Liam. I hope management appreciates that in your front line position you are an asset, not like their managers acting behind the scenes.

~ Norah
October 18, 2012

Thank you so very much, it makes it infinitely more helpful when your in a hurry to get such great service :) I really appreciate it :)

~ Holly
Ocotber 17, 2012

Thankyou for the great customer service I received when i called up yesterday regarding the mistake i made when placing my order.. quick answering,efficient staff with great problem solving skills and excellent shipping rates.. i live rural so i find shipping rates a problem quite frequently.I have saved your site as a bookmark now, cant wait for my bedroom suite to arrive!

~ Antoinette
October 17, 2012

My fountain was delivered at 7.00pm as arranged by you – and I love it! Thank you so much for sorting the delivery problem out for me, very much appreciated. I was feeling very upset on Friday and you have managed to turn around my negative opinion of Wayfair.  I will certainly have no hesitation in ordering from you again! 

~ Hazel
October 17, 2012

I just wanted to thank you for your fantastic service in giving us a full refund on some items that we recently purchased. Unfortunately the items were on back order and the furniture we ordered would then not arrive until after our visitors had arrived from overseas (the reason for purchasing in the first place). It is rare these days to deal with a company that acts so promptly, and without a mountain of red tape. We will most definitely be recommending your company to others.

~ Claire
October 17, 2012

I would certainly recommend anyone to purcahse items from you!

~ Carla
October 16, 2012

amazing! thank you muchly - appreciate your speedy response!

~ Joanna
October 12, 2012

Thanks for chasing this up for me. Your assistance was very much appreciated.

~ Adele
October 11, 2012

Thanks for the incredibly quick response. Exceptional customer service!!!

~ Anna
October 05, 2012

Thank you very much for your outstanding customer service. You've been very helpful. Its been greatly appreciated.

~ Jordan
October 03, 2012

I just wanted to let you know the rugs arrived today. My husband and I are absolutley delighted with the rugs, the quality and the colour they are perfect.

~ Dianna
October 03, 2012

I am absolutely blown away by your gorgeous and wonderful service. I will certainly be recommedning your company to any of my friends wishing to purchase furniture. Thanks so much.

~ Ruddick
September 25, 2012

Seat received yesterday. Thank you SO much for such prompt and efficient service!!!!!

~ Kelly
September 21, 2012

Thank you very much for that, I'll be sure to recommend your site to my friends! Very professional

~ Nadina
September 17, 2012

You guys run a very speedy service Thankyou

~ Andy
Septmber 17, 2012

I would just like to say Thank You very much for the Great Service. I placed the above order, on line, from Canada, for shipment to my daughter in Australia, for her birthday. The goods arrived as advertised, on time, in perfect condition, and she was very happy with them.Thank you. It is difficult to surprise her with an actual gift from such a distance. I will definitely keep your store in mind for future purchases. I would much rather buy her something then just send money but postage from here is very expensive.

~ Margaret
September 17, 2012

Thankyou so much for your prompt reply your company has been a pleasure to deal with in everyway, so thank you!!

~ Maxine
September 14, 2012

The Bent Glass Table was delivered today and the incorrect product was collected. Thank you very much for all your help.

~ Daphne
September 14, 2012

Thank you for the below e-mail and also the credit which came thru straight away as per your e-mail.Better still yesterday we also finally received the kennel and it all went together fine - which is great.Thank you for your prompt action in this matter

~ Liz
September 13, 2012

Wayfair just a quick thank you for delivery and the quality of pillow

~ Victor
September 12, 2012

I just wanted to say thank you for our table. Arrived quickly and we absolutly love it and at a perfect price! We'll shop at Wayfair agin… for chairs this time

~ Lucinda
September 12, 2012

I have always been a loyal customer of buyster now Wayfair with the quality of products and customer service. I am looking forward to the order as it will be a nice birthday present

~ Nadine
September 12, 2012

You guys are Grrrrrrrreat! Thank you!

~ Gwenyth
September 11, 2012

I appreciate u following up on what might seem trivial . It is a great web site and u r running it very professionally. Well done

~ Sue
September 10, 2012

I have just received my order and wanted to give your company some feedback. I am very impressed and very happy with the whole transaction..I cannot beleive i placed the order on tuesday and it was shipped on wednesday and i receeived my item on friday, I am so very happy again thank you for such a pleasing and smooth transaction, and I look forward to dealing with your company again !

~ Seb
Septmber 6, 2012

Would like to thank you for your fantastic service and great product, my sons bed arrived today and it's even better than it looked in the picture, it was easy to put together and arrived days before we expected which was great

~ Lynette
September 5, 2012

It came about 1pm today, Thank you for your help, I am going to buy some more staff from Wayfair and because of your service I am will do it for sure.

~ Danuta
September 4, 2012

I have often found the true test of an organisation's quality is its ability to deal with situations that don't go quite according to plan. In this case your customer service has been excellent and greatly appreciated. Many thanks

~ John
September 3, 2012

Thank you so much for getting everything sorted for me yesterday. The boxes were in great condition when they were delivered and the delivery man was friendly. I really appreciated your help yesterday

~ Heidi
August 29, 2012

Sorry about the inconvenience..............BUT all was delivered and we thank you so very much for your help

~ Enrico
August 29, 2012

I just wanted to write and let you know that the rug I ordered a week or so back arrived yesterday and it was in perfect condition. My child is very happy with the rug and I am very happy with the service I received from your company. I will definitely use Wayfair again!

~ Dianne
August 29, 2012

Thank you again for your prompt and professional service. You have been very helpful and I appreciate it

~ Georgina
August 21, 2012

I am extremely happy with my trundle bed that I received in less than a week of ordering. What a prompt service you have. Funny thing is we still couldn’t put the bed together. But overall the service is great

~ Shirley
August 21, 2012

Thank you for the beautiful buffet and hutch that arrived this morning. It was a pleasure not to have to put it together as with some furniture. I will have great pleasure in spreading the word of your products and great service

~ Beryl
August 21, 2012

The bed was delivered safely and the courier kindly contacted the builder so that he could put it inside. Great service thank you very much

~ Pam
August 17,2012

Thank you so much for your followup. The replacement parts arrived in good order yesterday. I really appreciate the good customer service Wayfair has provided

~ Ingrid
August 16,2012

Thank you so much for your very detailed email, I really appreciate it. All the best

~ Kathy
August 15,2012

Thank you very much for your assistance. We will sure do more business with you guys. Amazing response to the complaint. Excellent customer service. Thanks once again

~ Gopala
August 15,2012

Our order arrived intact and he is very pleased with his frivolous gift

~ Audrey
August 14, 2012

Thanks for the quick and efficient response

~ Martin
August 14, 2012

Thanks you sooo much. My statue has arrived safe and well and congratulations to the packer! It was a good idea to use a larger box and stuffing in the cavity of the statue as well. I am very very happy with my purchase and the subsequent service! Hats off to you all

~ Chris
August 14, 2012

Thank you once again for all You have done to ensure my order was processed quickly and without hassle.All the very best

~ Colleen
August 13, 2012

Thank you for your prompt response and refund. I hope to deal with you again.

~ Marni
August 13, 2012

I Purchased a Cooper Chester Double Bed in Antique Oak & Platinum for $217 (including delivery). I got a shock with the delivery, it was so quick, I wasn't home at the time of delivery, a young man rang me on my mobile, he was very pleasant and did exactly what I requested, I was very impressed. The bed was nothing what I expected. I thought for the price it would be a little cheap looking and was a little concerned in what I was getting, I have seen beds in a similar price range, but on the website I really liked what I saw.OMG! this bed is beautiful its strong and its gorgeous, I love it! once it was completed I put it straight into my bedroom. I've never slept on a slat bed before and since I have, I've slept like a baby. I definitely would recommend this to a friend.

~ Ronnie
August 13, 2012

Excellent Service

~ Gwenda
August 10, 2012

Great Customer Service

~ Cheryl
August 10, 2012

My order arrived very promptly and was correct thanks to your help and patience

~ Patricia
August 09, 2012

Thanks for getting back to me. I love your website and especially love the mirror bedhead that is currently out of stock. I look forward to shopping with you again in the future

~ Nicole
August 08, 2012

Thanks for your prompt reply. You have actioned all that you promised your professionalism and effort are well appreciated kudos to you

~ Gordon
August 08, 2012

Thanks so much for taking care of all this your help is appreciated

~ Christine
August 08, 2012

Thankyou for standing behind your policies and solving my issues. Somethinf rare these days and greatly appreciated

~Paul
August 07, 2012

Thankyou so much for your help. The service at Way fair has been fantastic & I will definitely be ordering from you in the future

~ Catrina
August 06, 2012

Iam absolutly thrilled with my purchase ,it is exactly what i wanted, many thanks for your help

~Gary
August 03,2012

Just a short note to say Thank you for the prompt service provided by you and your company in regards to my refund. The refund has already been transferred into Pay pal. Please pass this message to all involved

~ Daniele
September 25, 2012

Seat received yesterday. Thank you SO much for such prompt and efficient service!!!!!

~ Kelly
September 21, 2012

Thank you very much for that, I'll be sure to recommend your site to my friends! Very professional

~ Nadina
September 17, 2012

You guys run a very speedy service Thankyou

~ Andy
Septmber 17, 2012

I would just like to say Thank You very much for the Great Service. I placed the above order, on line, from Canada, for shipment to my daughter in Australia, for her birthday. The goods arrived as advertised, on time, in perfect condition, and she was very happy with them.Thank you. It is difficult to surprise her with an actual gift from such a distance. I will definitely keep your store in mind for future purchases. I would much rather buy her something then just send money but postage from here is very expensive.

~ Margaret
September 17, 2012

Thankyou so much for your prompt reply your company has been a pleasure to deal with in everyway, so thank you!!

~ Maxine
September 14, 2012

The Bent Glass Table was delivered today and the incorrect product was collected. Thank you very much for all your help.

~ Daphne
September 14, 2012

Thank you for the below e-mail and also the credit which came thru straight away as per your e-mail.Better still yesterday we also finally received the kennel and it all went together fine - which is great.Thank you for your prompt action in this matter

~ Liz
September 13, 2012

Wayfair just a quick thank you for delivery and the quality of pillow

~ Victor
September 12, 2012

I just wanted to say thank you for our table. Arrived quickly and we absolutly love it and at a perfect price! We'll shop at Wayfair agin… for chairs this time

~ Lucinda
September 12, 2012

I have always been a loyal customer of buyster now Wayfair with the quality of products and customer service. I am looking forward to the order as it will be a nice birthday present

~ Nadine
September 12, 2012

You guys are Grrrrrrrreat! Thank you!

~ Gwenyth
September 11, 2012

I appreciate u following up on what might seem trivial . It is a great web site and u r running it very professionally. Well done

~ Sue
September 10, 2012

I have just received my order and wanted to give your company some feedback. I am very impressed and very happy with the whole transaction..I cannot beleive i placed the order on tuesday and it was shipped on wednesday and i receeived my item on friday, I am so very happy again thank you for such a pleasing and smooth transaction, and I look forward to dealing with your company again !

~ Seb
Septmber 6, 2012

Would like to thank you for your fantastic service and great product, my sons bed arrived today and it's even better than it looked in the picture, it was easy to put together and arrived days before we expected which was great

~ Lynette
September 5, 2012

It came about 1pm today, Thank you for your help, I am going to buy some more staff from Wayfair and because of your service I am will do it for sure.

~ Danuta
September 4, 2012

I have often found the true test of an organisation's quality is its ability to deal with situations that don't go quite according to plan. In this case your customer service has been excellent and greatly appreciated. Many thanks

~ John
September 3, 2012

Thank you so much for getting everything sorted for me yesterday. The boxes were in great condition when they were delivered and the delivery man was friendly. I really appreciated your help yesterday

~ Heidi
August 29, 2012

Sorry about the inconvenience..............BUT all was delivered and we thank you so very much for your help

~ Enrico
August 29, 2012

I just wanted to write and let you know that the rug I ordered a week or so back arrived yesterday and it was in perfect condition. My child is very happy with the rug and I am very happy with the service I received from your company. I will definitely use Wayfair again!

~ Dianne
August 29, 2012

Thank you again for your prompt and professional service. You have been very helpful and I appreciate it

~ Georgina
August 21, 2012

I am extremely happy with my trundle bed that I received in less than a week of ordering. What a prompt service you have. Funny thing is we still couldn’t put the bed together. But overall the service is great

~ Shirley
August 21, 2012

Thank you for the beautiful buffet and hutch that arrived this morning. It was a pleasure not to have to put it together as with some furniture. I will have great pleasure in spreading the word of your products and great service

~ Beryl
August 21, 2012

The bed was delivered safely and the courier kindly contacted the builder so that he could put it inside. Great service thank you very much

~ Pam
August 17,2012

Thank you so much for your followup. The replacement parts arrived in good order yesterday. I really appreciate the good customer service Wayfair has provided

~ Ingrid
August 16,2012

Thank you so much for your very detailed email, I really appreciate it. All the best

~ Kathy
August 15,2012

Thank you very much for your assistance. We will sure do more business with you guys. Amazing response to the complaint. Excellent customer service. Thanks once again

~ Gopala
August 15,2012

Our order arrived intact and he is very pleased with his frivolous gift

~ Audrey
August 14, 2012

Thanks for the quick and efficient response

~ Martin
August 14, 2012

Thanks you sooo much. My statue has arrived safe and well and congratulations to the packer! It was a good idea to use a larger box and stuffing in the cavity of the statue as well. I am very very happy with my purchase and the subsequent service! Hats off to you all

~ Chris
August 14, 2012

Thank you once again for all You have done to ensure my order was processed quickly and without hassle.All the very best

~ Colleen
August 13, 2012

Thank you for your prompt response and refund. I hope to deal with you again.

~ Marni
August 13, 2012

I Purchased a Cooper Chester Double Bed in Antique Oak & Platinum for $217 (including delivery). I got a shock with the delivery, it was so quick, I wasn't home at the time of delivery, a young man rang me on my mobile, he was very pleasant and did exactly what I requested, I was very impressed. The bed was nothing what I expected. I thought for the price it would be a little cheap looking and was a little concerned in what I was getting, I have seen beds in a similar price range, but on the website I really liked what I saw.OMG! this bed is beautiful its strong and its gorgeous, I love it! once it was completed I put it straight into my bedroom. I've never slept on a slat bed before and since I have, I've slept like a baby. I definitely would recommend this to a friend.

~ Ronnie
August 13, 2012

Excellent Service

~ Gwenda
August 10, 2012

Great Customer Service

~ Cheryl
August 10, 2012

My order arrived very promptly and was correct thanks to your help and patience

~ Patricia
August 09, 2012

Thanks for getting back to me. I love your website and especially love the mirror bedhead that is currently out of stock. I look forward to shopping with you again in the future

~ Nicole
August 08, 2012

Thanks for your prompt reply. You have actioned all that you promised your professionalism and effort are well appreciated kudos to you

~ Gordon
August 08, 2012

Thanks so much for taking care of all this your help is appreciated

~ Christine
August 08, 2012

Thankyou for standing behind your policies and solving my issues. Somethinf rare these days and greatly appreciated

~Paul
August 07, 2012

Thankyou so much for your help. The service at Way fair has been fantastic & I will definitely be ordering from you in the future

~ Catrina
August 06, 2012

Iam absolutly thrilled with my purchase ,it is exactly what i wanted, many thanks for your help

~Gary
August 03,2012

Just a short note to say Thank you for the prompt service provided by you and your company in regards to my refund. The refund has already been transferred into Pay pal. Please pass this message to all involved

~ Daniele
August 2, 2012

Hi, just to let you know, i recieved my order today, and can’t express howextremely pleased i am with the piece of furniture.Excellent quality.....and excellent service.Thankyou very much from one very satisfied customer.

~Traci
August 2,2012

I have been very impressed with the ongoing follow up. Everything promised to do, had been done, without any prompting from me. This is not common in today's world and very refreshing and appreciated

~Trish
August 2, 2012

Thank you very much for your assistance with this purchase. We've just done a complete kitchen renovation and the table is the finishing touch. We've got faux aluminium kick boards under the drawers so the Sophie will fit right in. To be honest this is one on the best experiences I have had buying something over the net, mainly thanks to your efforts.

~ Mark
July 31,2012

Please accept my personal thanks for your continuous professional approach to this item.I'm sure that it must have driven you crazy at times but you handled it well.Whenever possible we shall continue to purchase from your company mainly due to your effort.

~ Allan
July 30, 2012

I would let you know that I have received the two replacement bed heads. They were both perfect and are now on the beds. Thank you and the rest of the team for your prompt, courteous dealings with myself and my husband.

~Jane
July 30,2012

Thank you for making an effort on contacting the Allied Express courier company. I have received the packages okay on last Friday the 27th July 2012.Your prompt response, being contactable by customer and ability to influence an outcome has shown that you are providing professional service. I am willing to do more purchases and continue doing business with Wayfair associates.

~ Narisorn
July 26, 2012

Thank you so much for all your efforts, it's so great that you were willing to work on this for me! It's uncommon for people in customer service to actually care these days, so I can't thank you enough for caring enough to follow up!!!

~Gemma
July 24,2012

Yes we received our Mutt Hutt ! This was very well packed

~ Felicity
July23,2012

May I take this opportunity to tell you that I am so impressed and happy with Wayfair. I have purchased quite a few things over the last year or so and always find that there is no damage, the delivery is prompt and of course the products are fantastic. It's a great web site and I spend many Saturday mornings shopping with a coffee! I've also told quite a few of my friends about it.

~Raelene
July 20,2012

Thank you very much for following up our order, we've both been very impressed by the customer service we have received from you since making our purchase and will definitely purchase other products in future.

~Melissa & Robert
July 19,2012

Thank you so much for your incredible assistance!

~Eva
July 18,2012

The replacement light arrived late last week and all is great. Thank you very for your prompt assistance in the matter I won't hesitate using your company again.

~Brian
July 18,2012

Just a quick note to advise I have received this order. Thankyou for your assistance with sorting the delivery issues.

~Graeme
July17,2012

Thank you. I really do appreciate the excellent service we have recieved

~Bill
July16,2012

Received my order today, thank you for your courteous and efficient manner

~Leon
July 16,2012

Just wanted to thank you for your prompt delivery and installation of the missing parts of our chairs.

~Adam
July 11,2012

Thanks for the follow up. Yes we did receive this and it is the right size

~Julie
July 11,2012

All went very smoothly, and I just want to send this note as appreciation for you excellent work - thank you very much!

~Zena
July 11,2012

Thank you very much, I received my blanket box today Wednesday the 11th July. It is a lovely looking piece of furniture and very happy as it was a late Mothers’ Day present and worth the wait. I am very happy also with the way it was packed very secure no damage or scratches.

~Trish
July 10,2012

Yes, it has arrived! Very efficient. Thank you for checking

~Micehlle
July 6,2012

thank you I have received and they are beautiful, very pleased with them. Thanks again for the follow up

~Jeanine
July4,2012

Yes, We collected it yesterday. - Damage free! - thank you so much for your help and following up with us.

~Jess
July 3, 2012

Thanks so much for your assistance with this. It is so nice to deal with a company who has good customer service.

~Diana
July 3, 2012

Thank you again for your help! It's been a long time since I was impressed by any company's customer service. :-)

~Jaenelle
June 29, 2012

Yes I am confirming that i have received the order and Great job Guys! Thank you very much for all the support

~Safi
June 28, 2012

Thank you the pantry arrived on Tuesday in perfect condition. Again thanks for all your help the service has been second to none.

~Sharon
June 28, 2012

Thankyou for the credit, looking forward to purchasing more from byster as the experience has been very positive.

~Marie
June 28, 2012

They arrived yesterday beautifully all in one piece. Thank you so much for your help.

~Jane
June 28, 2012

Thank you very much for following this up for me throughout all my of my query. I very much appreciate the prompt action of my refund. Thank you very much.

~Jazz
June 26, 2012

I must admit, if everyone delivered as well as you and your delivery team did, my life would have been so much easier these past few weeks, I received it in record time and they did call me but it was when they were downstairs, luckily i was just grabbing a coffee around the corner.Love the TV table, love the service - I will definitely do more business with you and will recommend you to my friends!

~Pat
June 26, 2012

I received the parts yesterday. Thank you for your great customer service!

~Julia
June 26, 2012

I have received the package but not yet opened it to check all contents ok. Any issues I will let you know. Appreciate your prompt response and have already recommended your website and service to friends and will certainly be looking to use the site myself for future transactions!

~Dan
June 26, 2012

Overall nice product, great colour and quick service. Would buy from you guys again :)

~Sarah
June 26, 2012

I have received the replacement spout in good condition. I thank you very much for your prompt response and positive reaction to the problem. Well done, real customer service at it's best.

~Lorraine
June 25, 2012

Thank you very much for your help and great customer service, its a pity Allied Express don't have your customer service skills.

~Vicki
June 25, 2012

Thank you very much for your speedy answer to my query about the Philadelphia Display Cabinet. I have ordered it, along with another matching display cupboard, this evening.

~Kathy
June 24, 2012

the bed arrived on friday afternoon and my daughter loves it. Thank you for your help.

~Indigo
June 22, 2012

I want to express my gratitude to the young man who took my order, he answered my queries without any hesitation and checked when he was. Customer service is lacking in today'sworld, so please pass my comments onto the Manager in charge.

~Sylvia
June 22, 2012

Thank you for following up my replacement bedside table. Yes, it arrived and my daughter loves it. She was delighted that it turned up so quickly.

~Andrew
June 20, 2012

I was really impressed with your service and thanks for the follow up email.

~Kellie
June 19, 2012

Anyway thankyou for your assistance yesterday It's good to see that there is still some good customer service out there :)

~Gail
June 13, 2012

Yes, we received this yesterday and is in perfect working order, thank you.

~Michelle
June 12, 2012

Im absolutely gobsmack with the fantastic service i have received from you. i will be highly recomending you guys to other people!

~Jess
June 8, 2012

THANKYOU yes I have received my lamp. Sorry of I have been impatient! Have a great weekend.

~Kylie
June 8, 2012

thank you (i think it was you i spoke to) for being so helpful! such wonderful service.

~Jess
June 8, 2012

Yes I have received the correct Rug. Thankyou so much for your fantastic customer service, it was very appreciated!!

~Lorene
June 7, 2012

I thought I had sent you an email this morning to say that the filing cabinet arrived this morning and is in top shape. Thank you very much for all your help.

~Maria
June 5, 2012

Everything worked out fine and I received the extra pieces for the bottom of the chair legs. Even though I initially had some issues with my order your assistance made the process pleasant and easy so thank you for that. It was refreshing not having to worry which I'm sure you know can sometimes happens with online shopping.

~Tanya
June 5, 2012

Thank you for being so swift in re-despatching my correct item.

~Lisa
June 5, 2012

Just wanted to let you know that we received our screen yesterday – we all absolutely love it! Thank you so very much for your very quick attention to my concerns regarding my order, and fast dispatch.

~Steppi
June 5, 2012

Thank you very much for your help in getting this problem solved.

~Toni
June 4, 2012

Thank you all received and assembled. Pleasure doing business!!!

~Kat
June 4, 2012

The driver delivered our good! Thank you for the great service!

~Harry
June 2, 2012

Thanks for your e-mail, ( little things like that go along way). Yes, received pressure cooker last Monday, in a new state and the courier phoned me just before delivery. Thanks again and would not hesitate to recommend your web site.

~Tim
June 1, 2012

Yes, I received the mattress and courier company contacted me before delivery. I appreciate your effort you made to deliver the mattress on time. Now I look forward to receive the bed.

~Khurram
June 1, 2012

Thanks for following up, I received the bunks on Wednesday, 30 May and am currently putting them together today. Much appreciated!

~Kjell
June 1, 2012

Yes we have received the lamp & courier contacted me phone before delivery… Thank you for inquiring & all your assistance

~Colin
May 31, 2012

Many thanks you have been a fantastic company to deal with.

~Norma
May 30, 2012

Thanks so much! It's arrived We love it! :)

~Sharna
May 29, 2012

Thanks for your kind concern. Yes, it all sorted and the correct one arrived on Friday. Thanks again for all your help!

~Jill
May 29, 2012

Yes i received the parts yesterday, thank you for the fast easy service.

~Steve
May 29, 2012

THANKYOU will let you know if they don't arrive today. Regarding ordering could you find out if I ordered today when would it be dispatched. Thanks again for all your follow ups

~Kylie
May 29, 2012

Just a quick note to thank you for organizing the delivery. It arrived Friday evening and my display unit looks great. Thank your colleague for his assistance too and please pass this message to your supervisor as you've both done a great job and deserve to be recognised. Look forward to buying more from buyster soon and recommending to others.

~Maria
May 25, 2012

Thank you, my father Basil did receive the clock and is very, very happy with it!

~Brendan
May 24, 2012

Thank you so much its perfect. Thanks for all your help

~Karen
May 24, 2012

I appreciate your help today. Thanks very much! I look forward to seeing my new purchase.

~Holley
May 24, 2012

Yes we recieved the beds last Thursday. Very pleased with the service and product. Cheers!

~Alli
May 23, 2012

Thank you so much for all your help with this. I really appreciate it. While the product & shipment didn’t go to plan, communication with Buyster staff has been very helpful on every occasion.

~Cheryl
May 23, 2012

Just wanted to let you know that my table arrived today! I'm so happy--I really thought I was never going to see it! You have been wonderful--I've spoken to a few people at Buyster over the last few months, but you are the one that fixed the problem, quickly. I'm so grateful for your help. You have restored my faith in Buyster, and I will shop here again as a result.

~Belinda
May 22, 2012

Thank you! All received and very happy!

~Lara
May 21, 2012

Thank you so, so, so much for the excellent service!

~Margaret
May 18, 2012

The replacement has arrived safely without even a scratch! The packaging was much better this time and obviously no problems with the courier. Thank you again for your professional, efficient handling of this matter, your efficiency alone will ensure a repeat customer.

~Tracey
May 16, 2012

Thanks so much for following up with me, greatly appreciate it. Yes, the play mat arrived yesterday, perfect timing! We can now give the gift to our colleague today.

~Vanya
May 16, 2012

Thanks for all your help. I found buyster to be very helpful and efficient.

~Carly
May 15, 2012

Thank you! Your response has been brilliant, and demonstrates the high standards of integrity of Buyster!

~Stephen
May 11, 2012

The delivery arrived before lunch and we were very pleased with the way it was carried out. The delivery men were very courteous. They unpacked and placed the cabinet exactly in place, cleared up all the packaging and took it away. This was very much appreciated as we are an elderly couple in a retirement village. I will certainly recommend Byster Stores. ( I was meaning to email you the above but you beat me to it!)

~Mary
May 11, 2012

I have got the replacement today and my wife and me both very much appreciated your effort for the excellent service indeed! Many thanks indeed.

~David
May 10, 2012

All good we received them on Tuesday with no problem, see attached photo, they look great!! Thanks for all the follow up!

~Sharon
May 9, 2012

Thanks for your wonderful customer service over the last four months, it's been fun hasn't it!!! LOL!!! Keep up the good work, you've outshone yourself in service!!!

~Del
May 9, 2012

Thankyou so much for the fantastic customer service. I have never had such a positive experience through a company before, particularly the fact that you are an online company. It is so reassuring to know that if I have any issues, they are so promptly dealt with! Well done!!

~Michelle
May 9, 2012

Thank you for your help in resolving this issue and keeping me informed of the progress.

~Barry
May 8, 2012

You've been more than helpful & the whole experience has been a really positive one, I have appreciated the fabulous level of communication especially! I won't hesitate to check out your site for future purchases.

~Bec
May 8, 2012

Many thanks indeed and hope there are many people like you do such excellent service.

~David
May 7, 2012

The company should consider themselves very lucky to have someone like you working for them. It was only thru your sheer determination to genuinely want to help that made this long and drawn out process bearable.

~Sally
May 4, 2012

Thank you so much. I am blown away by the customer service you guys provide! It is hard to find this sort of genuine service at our local shops let alone over the net. I will be using Buyster for alot more purchases that's for sure. Thanks again.

~Nathan
May 4, 2012

Thanks very much for your help with all this. As I have said before, although there were problems with the order, your customer service has been fantastic and I have already recommened your site to quite a few people.

~Lauren
May 4, 2012

Thanks for sorting it out so promptly and for taking such a professional approach to the problem

~Roy
May 4, 2012

I am really impressed with your service and would definitely look forward to do business with you in future.

~Vijayinder
May 3, 2012

Please let your supervisor know that you have provided me with exceptional customer service and even tho I am disappointed a little with my order, I am very happy with your service.

~Carol
May 2, 2012

I appreciate your efforts and service, and will not hesitate to procure from you again in the future.

~Tony
May 1, 2012

Yes the delivery arrived Friday afternoon. The guys were friendly and professional. They brought the furniture up to my apartment, unwrapped it, set it in place where I wanted it and took away all of the paper and straps. It was a wonderful experience. Drastically better then I have had several deliveries from an over priced department store in Sydney. I absolutely love the furniture pieces that I picked out. I was very nervous about this, having ordered them over the internet, but they were exactly as advertised. Great quality pieces and delivered in top notch shape. I have and will continue to recommend your site and will definitely use it again myself.

~Jeanne
May 1, 2012

Really impressed with you following it up. Thank you very much, do you have a link for online reviews or anything.

~James
May 1, 2012

Thank you for the terrific customer service, it is greatly appreciated. Now I just have to decide which size I want. :)

~Elisha
April 5, 2012

I received the order today - its fabulous. Thanks so much for your excellent follow up!

~Felicity
April 5, 2012

Thankyou very much for your follow up regarding this matter. I have no hesitation in recommending your site to my friends and family.

~Tracey
April 4, 2012

Buyster, you have such excellent customer service!!

~Margaret
April 4, 2012

Thank you for your excellent service. I would definitely use your company again.

~Valeria
April 3, 2012

Thanks so much for being so thorough with my order, great service!!

~Felicity
April 26, 2012

Thank you for your help on this; you were the only one out of all I spoke to at Buyster who followed through and actually did what they said they were going to do.

~Glynis
April 24, 2012

Please pass on my thanks to the staff at buyster who I spoke to along the way with this order. They were most helpful and made the process easy and simple.

~Katrina
April 24, 2012

Yes I received them yesterday and was very surprised how quickly they arrived. Thanks for all of your assistance.

~Sarah
April 23, 2012

Thanks so much for the follow up email. Everything went fine with the bunk delivery, they are great.

~Renae
April 23, 2012

Thanks so much for all your help with this matter, the replacement light turned up last week in perfect condition. Thanks again and I'm now a truly converted and appreciative Buyster customer.

~John
April 22, 2012

Table arrived on 19/4/12 in perfect condition and damaged one also picked up that day. Thanks so much for your help!!

~Margaret
April 20, 2012

Yes we received the sofas on Saturday past. Thank you very much for your help and for following up our purchase. I would have no hesitation in recommending Buyster to my friends and family as i found it a top class service from start to finish.

~Shane
April 2, 2012

Thank you so much for giving me an update and letting me know what was happening know rather than letting me sit here and wonder where my order was - I appreciate the good customer service!

~Sadie
April 2, 2012

Thanks for all your help with the unit. I know you did all you could do at your end. Yes, it arrived early this week and is all put together now. Looks good and not missing anything. Thanks again for your great service!!

~Michael
April 19, 2012

Thanks, got the chairs! Yeh.... Thanks for all your help. Very please with your service!

~Lisa
April 19, 2012

Although this order has not gone through as straight forward as it could have been I am so happy with your service and prompt emails and help! I really appreciate all that you have done!!!

~Amy
April 17, 2012

To you we are greatful. Thank you for your help.

~Scott
April 17, 2012

The glass arrived in perfect shape this morning. Thanks so much for your assistance and outstanding customer service!

~Janet
April 16, 2012

We did receive the ottomans, thank you! They were a huge hit at the expo we used them at; we did some good promotion for you guys!

~Allison
April 16, 2012

Thank you for keeping me posted!!! I really appreciate it! Great Service!!

~Amy
April 13, 2012

My order has arrived thank you- am in the process of unpacking it. I'm impressed with your customer service. Thank you!

~Renee
April 13, 2012

Thank you all was received and we are very happy with both your service and the product - thank you.

~Ross
April 12, 2012

I cant thank you enough. You have once again restored my faith in ordering things over the internet once again. Before speaking to you I was almost at the point of cancelling this order and just going to a store in Sale to purchase something similar. This would have happened if they did not arrive yesturday. You were the only one who went that extra mile to ensure the beds arrived on time. Can I also send my thanks to the delivery driver he was just fantastic and very polite over the phone. He also was a plessure to talk to.

~John & Lee
March 30, 2012

I received them last thursday and am very happy the stools. Thanks again for the easy purchase and very quick delivery.

~Ebony
March 30, 2012

Buyster is THE BEST service experience I have had from any other retailer. I had to send something back due to my own poor choosing and they were amazing! No questions, no hard work, just polite, efficient communication on how to package it back up and then they sent someone to pick it up from me and deposited my money back into my bank account within 48 hours! They will definitely be the first place I will look online now for anything. LOVE EM!!!

~Juanita
March 30, 2012

I would like to confirm that the vanity has arrived at the address given. Thankyou again for everything buyster is a very good site.

~Ray & Sue
March 29, 2012

My order was delivered on Monday. I am very impressed with how fast it arrived. Thank you for confirming.

~Shelley
March 29, 2012

I have received my order!! Thank you!!! :) Fantastic Service!!

~JoAnne
March 29, 2012

I did receive it on Monday the 26th March and everything is working well. Thank You so much for your follow up!

~Susan
March 29, 2012

I did intend to send you a email thanking you for the parcel delivery and it did arrive on Monday so birthday boy is very happy. Thank you once again for your attention to this matter.

~Catherine
March 29, 2012

It was brilliant got the fitting in 3 days. All put up. Thank you once again for your outstanding service.

~Victoria
March 28, 2012

My bar stools arrived today! Just wanted to say thanks for the great service!!

~Howie
March 27, 2012

Yes, I received the replacement - thank you for your wonderful customer service.

~Amanda
March 27, 2012

Thank you very much for your assistance. Great service mate.

~Ashwami
March 27, 2012

They arrived!!!! Wohoo!!!! Thanks so much for your excellent service!!

~Lyndsey
March 22, 2012

Buyster, your service is amazing!!

~Lorraine
March 22, 2012

Buyster! Looking forward to receiving my item and thanks for all of your help! Thanks for your politeness and diligence!

~Angelina
March 22, 2012

I really appreciate all the messages from your side. I would certainly request info on any other product in the future. I'm very pleased with Buyster's customer service.

~Mridu
March 19, 2012

That is awesome, thank you so much for your help, you have been fabulous. I will direct further business your way, as I have already with friends and family. This kind of service is what is missing in the world today. You have been fantastic!

~Jillian, TAS
March 16, 2012

Thanks very much, very pleased to get such a prompt response to my enquiry and also the answer I wanted. Thanks you have a great weekend too!

~Ciara, NSW
March 14, 2012

Bloody brilliant Customer Service. Thanks for your help.

~Matthew, WA
March 13, 2012

Thank you for getting back to me with the requested information and I am really impressed by your quick turn-around. I will certainly remember Buyster next time shopping online.

~Gaurav, NSW
March 8, 2012

I have received this order today. Many thanks to you, and the rest of the Customer Service guys.

~Fran, NSW
March 7, 2012

I have already recommended your site to several people, and the delivery times were well within those predicted. The courteous phone call the morning of delivery was great!

~Lorreli, ACT
March 6, 2012

Many thanks indeed for the update and for the good news about the cost! Very impressive service, thank you.

~Kerry, NSW
March 5, 2012

Thank you for your prompt response and labels. I really appreciate all your assistance.

~Rebecca, NSW
March 2, 2012

The replacement parts arrived in good condition on Tuesday. Thank you for being so helpful and excellent customer service.

~Christine, NSW
March 1, 2012

I had to take another call but thanks for providing great customer service - usually once you hang up, no one ever updates you. Appreciate the email very much!

~Amanda, NSW
February 28, 2012

Yes, received the music/jewel box at 11.00am Monday! I am very impressed with the service. Thanks very much for Buyster's prompt and efficient actions. I have now entered the website as a 'favourite'.

~Keith, VIC
February 24, 2012

Thank you so much for your prompt reply. I appreciate this heaps & please disregard my prior unhappy email. I am now a happy customer; as I so value great communication. Hope to shop with you again.

~Sharon, VIC
February 22, 2012

Great job, and excellent customer service. I will be purchasing the table and chairs from your site now.

~Ian, VIC
February 16, 2012

Thank you for sorting out the bedhead, it has arrived and been assembled. Thank you once again for your prompt settlement of our faulty goods.

~Lucy, NSW
February 13, 2012

Thank you for your prompt reply & great customer service. Greatly appreciated I will definitely buy online again.

~Rebecca, NSW
February 10, 2012

Thank you for being so helpful. I have found Buyster to be a great company to deal with- first time I have bought on the net but you have been so communicative and thoughtful. Looking forward to being able to set up the new hutch when it arrives!

~Jen, NSW
February 9, 2012

I really appreciate the honesty and the service. PayPal has already refunded the payment. I shall keep Buyster in mind for future needs.

~Debbie, VIC
February 9, 2012

Thank you again for your email, I certainly appreciate your prompt emails & excellent customer service.

~Fay, VIC
February 9, 2012

I did receive it first thing this morning. Thanks soooo much for all your help and I was so happy with the item that I ordered another one.

~Chris, SA
February 6, 2012

I wanted to thank you for your prompt and helpful service and giving me confidence to shop online for the first time!

~Jennifer, SA
February 3, 2012

Thank you for your prompt reply and action. It is appreciated.

~Helen, NSW
February 1, 2012

Thank you for this, I very much appreciate your assistance and the great service, and even a photo!! I'm sure it will arrive safely (impressive packaging!) and will be fine.

~Tina, VIC
February 1, 2012

Yes thank you, much appreciated. We will be ordering again in the near future. Many thanks

~Nina, VIC
February 1, 2012

Very much appreciated. I have been very impressed with your customer service! Thanks again for your help.

~Danii, SA
February 1, 2012

Thanks for your email. I received the replacement order and have put it together. It's great. Thanks for your follow up.

~Anna, VIC
January 30, 2012

Thank you very much and I do appreciate the great customer service and quick response. Although the item was not positive the customer service was and it was really lovely to have dealt with you and your company.

~Nicole, VIC
January 27, 2012

Thank you for the investigation but it arrived about an hour ago! It was delivered safely. Thank you again for your help.

~Yukali, ACT
January 27, 2012

Thanks so much for your help and communication throughout. Very impressive! I will certainly use Buyster again.

~Brett, WA
January 25, 2012

I have received payment from PayPal today. Many thanks for the service received from all staff @ buyster.

~Sue, NSW
January 24, 2012

Thank you so much for your prompt reply and explanation.

~Angelea, TAS
January 23, 2012

Yes I did receive the item & am very happy with it. Thanks so much for your prompt service!

~Jessica, VIC
January 23, 2012

I just received the mattress. Thank you very much for all your help.

~Lisa, NSW
January 23, 2012

Many, many thanks for your and Buyster's excellent service and feedback, really appreciated.

~Eric, NSW
January 20, 2012

Thanks for your excellent customer service!!! I will await word from you about availability of the product.

~Deborah, QLD
January 20, 2012

I have to say that although my order did not work out, I am really impressed with the service and response I have received. I will gladly purchase products through your company again.

~Michelle, QLD
January 16, 2012

Fantastic, thank you for keeping me in the loop, your service is excellent.

~Rebecca, QLD
January 12, 2012

We both wanted to say a big thank you for the updates and trying to speed up our delivery. We got the chairs right in time ready for our guests! We really appreciate the effort!

~Anj, VIC
January 12, 2012

Thank you once again for your prompt, professional service. It has been a pleasure to purchase from this company and the after sales service is second to none. I will certainly be ordering with Buyster in the future.

~Colleen, QLD
January 11, 2012

You will be happy to know that I received the item. Thank you very much for all your help. Because of the support I was given I will surely recommend my mates to buy from Buyster and I too will not hesitate in buying in future.

~Shrenik, NSW
January 10, 2012

Many thanks for your assistance in resolving this and prompt attention, greatly appreciated.

~Eric, NSW
January 9, 2012

Thank you for attending to this matter so diligently and being so understanding, it is had been a very positive experience and I will certainly continue to shop with Buyster knowing that if a product does arrive damaged it will be dealt with efficiently a

~Sue, QLD
January 6, 2012

I would like to express my gratitude for the customer service provided by [name removed]. The customer service I received from him was fantastic. He did everything he could to assist me throughout the process and he should be commended for his service. Be

~David, VIC
December 26, 2011

Today was the second time I have dealt with your Customer Service Team regarding this issue and they have offered fantastic service on both occasions. The gentleman I dealt with was extremely friendly and helpful and the replacement part was ordered and d

~Linda, VIC
December 9, 2011

You are a gem. Pity you can’t put an electrician in a box and send him to fit the light.

~Andrew, SA
January 2, 2012

I would sincerely like to thank you for the excellent service and support on my purchase through Buyster. You phone staff was particularly good and the whole order and delivery processes were fantastic. Thank you once again and I would certainly recommend my friends and family to buy through Buyster.

~Ed, VIC
December 16, 2011

I received it yesterday - thrilled to bits - thank you. It is lovely quality. I appreciate your keeping in touch with regards to delivery and I can't tell you how happy I am to have received it before Christmas.

~Shirley, QLD
December 12, 2011

Thank you for your support which has been very helpful in coming to a final decision. And, may I say, very refreshing service levels !! Usually on line shopping is not an enjoyable experience due to lack of information. Today I have ordered the lamp. Thank you so much for making the shopping experience enjoyable.

~Grahame, NSW
December 6, 2011

Just want to thank you for your prompt action in sending a replacement fruit bowl. I am very happy to advise it arrived today in one piece and I am very pleased with the purchase. Thank you again.

~Lynda, QLD
December 6, 2011

Just wanted to let you know that my last box arrived safely. The bunk bed is up and looks great. Thank you for all you efforts in getting the lost box to me.Will definitely be recommended Buyster to friends and family.

~Meagan, WA
December 5, 2011

Your service in responding to my emails has been great and I appreciate your effort in resolving my issue.

~Kim, TAS
December 2, 2011

I am pleased to say we have received all three stools I ordered and at this point I am very happy. Thank you so much for your great service today, I was very impressed!

~Lynne, NSW
October 13, 2011

I would like to thank Buyster on such a great service. My items arrived the day after ordering and we are delighted with the product. The service provided by the supplier was excellent, we even received a phone call advising us of the status of our order. I am very impressed and would recommend your services to friends.

~Cassandra, NSW
August 11, 2011

Many thanks for prompt service, the lights arrived today, 3 days after placing the order. Very happy!!!

~carolyn, VIC
August 01, 2011

Thank you so much - you are an amazing organisation. I will certainly keep shopping at buyster.

~Maria , NSW
June 22, 2011

Dear Team, Thank you for the wonderful service you provide. I got my beautiful Tiffany Lamps delivered to day , beautifully packed and a pure joy to assemble. I congratulate you super team of staff and excellent delivery service. I'm one very happy customer.

~Eve, WA
June 22, 2011

I want to pass on some gratitude to the customer service department.............I was shown last week the best service I have had in years and will definitely be a returning customer in the future.

~Michelle, SA
June 15, 2011

This is simply a message to express my gratitude for your wonderfully efficient service and great product lines. I will most certainly be a return customer.

~Sharon, NSW
June 6, 2011

excellent customer service, not many people bother to ring you back these days, shipping was super quick

~ Steve, NSW
May 11, 2011

Thanks for your assistance with this matter. Must say as a first time customer I am really happy with the service your company offers and will be happy to recommend it. A great way to buy those bigger items from home and save the time of driving from shop to shop. What a great concept! Looking forward to my next purchase with your company.

~ Anthony, SA
April 20, 2011

I would just like to THANK YOU for your wonderful service !!! I ordered my light on Tuesday arvo and it arrived this morning (Thursday). I will definitely recommend you to my friends Thanks again

~ Lisa, NSW
April 18, 2011

Hi I just wanted to say how happy I am with my purchase. It arrived earlier than I expected and is more beautiful than the photo. Thank you for great amazing service.

~ Diane, VIC
April 12, 2011

Dear Buyster, My rugs arrived today and are awesome...... Thank you.......... They are exactly what I was hoping for. I am even thinking about purchasin another!!!

~ Jenny, WA
April 7, 2011

What fantastic service. Thank you so much. I am recommending you to all my friends. Best wishes

~ Alison, NSW
April 5, 2011

Hi , I am letting you know that my lamp arrived today. All in perfect condition thankyou and I am thrilled with my purchases. Thanks for making internet shopping so easy. Hope to shop with you again.

~ Susan, WA
March 29, 2011

Hi I recently purchased several different items from yourselves and there were some issues with the product being the wrong colour and some being damaged These things can happen....however it was the service by your staff member Phillip in the Sydney office which sets you out as a great customer service company. I spoke to Phillip a couple of times regarding the issues and he is absolutely superb and so customer focus, he is a true asset to your company. Sometimes we all too often complain but forgot to compliment people where necessary Please feel free to pass this along

~ Warren, NSW
January 17, 2011

Just wanted to let you know that I received my order of two lampshades from you today and am absolutely delighted with the product I purchased and from the service you gave me. I will certainly be using your business again in the future and recommending you to others. Thanks again,

~ Vicki, WA
December 17, 2010

Good Morning, I am emailing you to advice that my order #5966901 was received yesterday. I would like thankyou very much for the excellent service. In the meantime, have a very Merry Christmas and a happy 2011. Cheers

~ Paul , ACT
November 26, 2010

We are very pleased with the Monza timber bunk bed with trundle and two mattresses we ordered from Buyster. I really appreciate your help; you were very professional and answered all my questions. I shop online frequently and think it is great Buyster offers a telephone number for customers to call rather than always doing questions through email. I just wanted to thank you and let you know that you are doing a great job!

~ Marilyn , NSW
November 1, 2010

The items we have we couldn't be happier with and the delivery times were amazing! We'd never heard of the store until I was google searching for bathroom items but I can see we will be regulars. We live in country NSW ordered items on Sunday and all items have already arrived. Great prices and fast delivery, we will be buying again. HIGHLY RECOMENDED!!

~ Brad and Erica, NSW
October 26, 2010

Just wanted to send you an email to thankyou for my bedroom suite. It arrived today and I am very impressed with the super fast delivery. Look forward to future purchasing.

~ Domi, NSW
October 1, 2010

What great service. Keybøard only ordered yesterday morning, delivery arrived this afternoon and keyboard already installed. You now have a new very happy customer. Will gladly recommend your Company. Thank you very much.

~ Rod, NSW
September 28, 2010

Thank you customer service for helping resolve the damaged goods and assisting my wife throughout the process. The lamps were purchased as a gift and were well received. Regards Ross

~ Ross, NSW
September 3, 2010

"Thank you for the prompt service and advice. We have been very impressed with the quality of customer service at Buyster and, should we need similar material in the future, will have no hesitation in using you."

~ Greg, NSW
August 13, 2010

"Buyster I received my purchased product today!!! this has been the best service I have ever had. fantabulous!!! Thank you"

~ Tri, VIC
July 29, 2010

"Folks at Buyster, Just wanted to say thank you for your prompt and safe delivery of our new lights. We were very pleased not only with the price but the quality of the lights that you sell on your site. And we would definitely buy from your company again. "

~ Jason, NSW
July 21, 2010

"Hi, We received our lights today and everything was intact and ok. The main reason for this email is to compliment your fantastic service from beginning to delivery, the courier rang this morning and advised a delivery time of 11.00am, we were not going to be home, so I left a letter of authorization for the driver to leave the parcel at the front door, which he did! Unbelievable that things do go right occasionally and in this case it was the best."

~ Sue, SA
July 12, 2010

"My delivery has arrived and is ideal for the space it was purchased - thank you for your attention to the issues I have raised - I would have no hesitation in using buyster again and recommending you to my friends and family "

~ Rachel, QLD
July 7, 2010

"I'd also like to thank you for your prompt and helpful assistance with our order. The type of client service that you exhibited (including this follow-up message) not only reinforced our decision to buy online, but also to recommend and tell people of our positive experience with Buyster."

~ John , VIC
June 7, 2010

"Just sending you a quick follow up email after installing the fans, I was extremely happy with the product and service i recieved. Another happy customer.

~ Nick, VIC
June 7, 2010

"I just wanted to say that the rug I ordered arrived the day before Easter - just 8 days after I placed the order - and we are really pleased with the rug. Thanks for such an efficient service. We would recommend your company to friends without hesitation.

~ Susan, WA
June 3, 2010

"Its been a pleasure dealing with you, thanks again for the great service!"

~ Julia, NSW
June 3, 2010

"I recently bought a rug from you, and it arrived, very quickly, I might add, just great, and the rug was really beautiful and perfect for what I needed. I will definitely be a regular customer, your service and products are superior to any other place that I have dealt with. "

~ Adrianne, SA
June 2, 2010

"Thank you for your impeccable service and attention during this purchase. The item is gorgeous - exactly as I expected it would be from the image on the website and we are very happy with it. I hope to purchase from you again."

~ Josie, VIC
June 1, 2010

"I'd just like to let you know that I am very pleased with the service and would consider buying from you again in the future and recommending you to friends/family. I placed an order for a mattress on Monday and it arrived today (Wednesday). Thank you

~ Chantelle, ACT
March 31, 2010

"Just confirming receipt of our rug, it was delivered yesterday by TNT. Thankyou for a wonderful level of service, we will certainly be recommending you to our friends and family. And the bonus is that the rug looks fantastic in the position that we bought it for."

~ Wayne, NSW
March 30, 2010

"My experience with buyster was A+, the staff was more than helpful when I emailed and rang with enquiries. I purchased a futon mattress and it is so much nicer than the photograph depicts. We are very happy with our purchase and would highly recommend Buyster. It was delivered within 2 days too!"

~ Lisa, NSW
March 23, 2010

"Congratulations on the great team you have in your Customer Service group, your despatch and delivery teams. Also congratulations to your buyer. The stools ordered below were received exceptionally quickly, in great condition and with easy to understand instructions. In ten minutes we were using the stools. Very pleased with the quality of the product. Ordered on 23 March, delivered 25 March - exceptional service based on past experience with web companies. So impressed we have referred your web site to a friend also after a good couple of bar stools. "

~ Ken, VIC
March 15, 2010

"Just a short note to compliment you on your online business, products, website and great service. I recently placed an order through you (Tuesday 12.50pm) and the items have just landed on my desk today (Thursday 11.30pm), < 2 days later - incredibly fast delivery and service!!! Your website was extremely easy to use and I wanted to compliment you on that, including the payment system and order status (in a previous life I ran an online share trading business for one of the big banks and we spent a great deal of time & money on usability - you've got the usability nailed!). Congratulations, I hope you do well and will be back again. "

~ Russell, NSW


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