Special Nonexistent Furniture

Customer Testimonials

What Our Customers Are Saying

Customer Reviews

We are proud to offer excellent service, an enormous selection and great value! Over time, we have compiled quite a large collection of complimentary emails and quotes from our customers. Here is just a sample of what they have had to say:

12/11/2013

Will definitley return to Wayfair for more online purchases!

~ Natalie

12/5/2013

I would just like to express my appreciation of the very good service that I have received from Stephen Smith! I have just ordered two items as a result of Stephen's good service! I also note the other great items you have on your website, and I am sure I will be back to purchase more!

~ Stephen

11/12/2013

Clown arrived; perfect. Hurrah!!!!!. Thank you so much for all your help, it has been much appreciated. I will be purchasing more of your balance toys because they are so good and so are you!

~ Wendy

10/28/2013

Thank you Danny I have recommended Wayfair to many people I appreciate your professional manner! Heather

~ Heather

10/28/2013

Hi, Thank You for your assistance and understanding. I will be shopping with you again! Good service = Happy Customer. I am waiting for my order to arrive and should be here any day! Thank You Christine

~ Christine

10/21/2013

Hi guys, I just had to write to say how very impressed I am with Wayfair. 2 weeks ago we ordered 1 oyster LED light as we weren't sure of ordering online & as the price was 50% less than was quoted from a local lighting shop, we were very suspicious. We received the light within a few days & were so happy with it, we ordered another one of the daylight & 2 of the warm light.... I ordered them yesterday @ 11.35am and received them today at 10.35am. To say I am impressed is a massive understatement. I will be purchasing more goods from you guys, and will make sure that I let everyone know how happy I am with the quality of the items, and the delivery. Please pass this letter on to everyone concerned as they all deserve praise for a job well done. As I work in retail, I know how it feels when you get a thankyou or compliment from a customer so I thought I would take the time to do this. Thanks to all once again - you all ought to be very proud of yourselves for the great job you've done for this very happy customer!

~ Kath

10/14/2013

Just wanted to say that I received the bed I ordered from Wayfair on Thursday (10th oct) which was perfect! I also wanted to say that I am really happy with it! Thank you!

~ Vincenzina

10/9/2013

Good Morning, I am a new customer from Western Australia and I would just like you to know how impressed I am with one of your Customer Service people! Toby has gone out of his way to help me with selecting Dining Room chairs he is patient, extremely helpful and polite. He has been in constant contact with me either by email or ph and i think his customer service is excellent! There are too many company's out there that really dont look after their customers, but with all the competition, they need too! Can you please give Toby a big pat on the back and I will be referring friends and family to wayfair! Thanks so much! Chris Perth. W.A.

~ Chris

10/9/2013

Toby, you are by far the BEST customer service person I've come across! And that's why we love Wayfair and why we always buy things from you guys...because you really know what you're doing!

~ Odette

10/2/2013

Yes I have received the desk and it is great. Thanks for the help and what can I say except absolutely the best service I have ever had from any company so great to know there are some companies that really do care about the customer. Thanks again a pleasure to do business and I will definitely be back to buy again!

~ Renae

9/2/2013

Hi Danny, Just wanted to let you know that I received my replacement clock. It has been up on the wall for over a week now and is working perfectly (for me it was third time lucky with this item). I also wanted to thank you for such great customer service. So prompt, friendly and accommodating. Thanks for resolving this problem in such a nice way. I think I was just unlucky on this occasion (or occasions) with this item Once again thank you for such great service and I would purchase from this company in the future without hesitation!

~ Lisa

9/2/2013

Hi Danny, Thank you so much for the service that you provided and the speed in which it was rectified – I have left you positive feedback!

~ Derek

8/23/2013

Hi I would just like to say your service has been fabulous. Ordered my mat on Thursday 22nd August and it was delivered by courier today Friday 23rd August before lunch. Great service! Thank You!

~ Glenda

10/2/2013

Thank you. Appreciate your speedy response and for the reorder. Wasn't really expecting such fabulous customer service so it's definitely made me feel confident to continue shopping!

~ Cath

9/26/2013

Thank-you for cancelling my order. I am impressed with how you company operates and will continue to purchase from Wayfair in the future!

~ Sharon

9/26/2013

Thanks so much Stephen! I really appreciate your prompt replies and great service!

~Deborah

9/24/2013

Hi Stephen / Wayfair Thank you for your reply, which I must admit was not expecting from an Internet site. Because of my urgent need to source crockery I went to another supplier. I would however like to compliment Wayfair on their prompt reply which I found to be a good example of customer service. I will keep Wayfair on my Internet 'favourites' list for future reference, so that I may refer to you for other items when the need arises! Thanks again for your reply!

~ Marie

9/18/2013

Thank you for the prompt & efficient way you have dealt with this issue. Unfortunately such good service is very rare these days. Your company is to be commended.

~ Phil

9/17/2013

Hello Wayfair Thank you for your efficiency in processing my recent order all within 4 days! This is the first order I have placed with you and will not be the last. The product, cat scratching post is as advertised and pictured and very much to Munchkin’ liking.

~ Jenny

9/16/2013

Just wanted to say abit thank u and commend u on how prompt and fast ur service is! I have never seen products this large arrive so soon after purchase! I will definitely be buying more stuff from u guys! I am super happy with the whole website and how much u have to offer and the speed of delivery and excellent condition the products r in! Thanks again!

~ Abigail

9/12/2013

Thanks Stephen for confirming that. I will definitely be using your service as my first point of call when buying. Your standards of service are excellent.

~ Christine

8/22/2013

I would like to personally thank you on behalf of my school for following up my order and providing me with an update! I will definitely buy from wayfair again!

~Safia

8/15/2013

I love this site! The range of products is huge, the website is easy to use, customer service is always prompt and friendly! Delivery is fast and no added shipping fee on most products is great. All the procucts I have bought have been exactly as portrayed on the site and I will be back for more!! Keep up the good work Wayfair!

~ Eve

8/14/2013

Hi there, just wanted to say thank you and wow! I can't believe how fast we got delivery from the time we ordered. We are impressed! The bedsides look just as they did in the picture. Couldn't be happier. Many thanks!

~ Bob

8/13/2013

I was very happy with the product (a rug) and very happy with the service (both online and on the telephone). I needed to cancel one order and re-order a different product. This was all done without a fuss with the credit coming through quickly.

~ Karen

8/12/2013

Thank you for all your work with this Stephen! The Rep did get in touch with me on Friday and I believe we have sorted out the issue.

~ Chex

10/9/2013

Good Morning, I am a new customer from Western Australia and I would just like you to know how impressed I am with one of your Customer Service people! Toby has gone out of his way to help me with selecting Dining Room chairs he is patient, extremely help

Chris

10/9/2013

Toby, you are by far the BEST customer service person I've come across. And that's why we love Wayfair and why we always buy things from you guys...because you really know what you're doing.

Odette

10/2/2013

Yes I have received the desk and it is great. Thanks for the help and what can I say except absolutely the best service I have ever had from any company so great to know there are some companies that really do care about the customer. Thanks again a pleas

Renae

9/2/2013

Hi Danny, Just wanted to let you know that I received my replacement clock. It has been up on the wall for over a week now and is working perfectly (for me it was third time lucky with this item). I also wanted to thank you for such great customer service

Lisa Wilson

9/2/2013

Hi Danny, Thank you so much for the service that you provided and the speed in which it was rectified – I have left you positive feedback.

Derek Hovell

8/23/2013

Hi I would just like to say your service has been fabulous. Ordered my mat on Thursday 22nd August and it was delivered by courier today Friday 23rd August before lunch. Great service. Thank You

Glenda

10/2/2013

Thank you. Appreciate your speedy response and for the reorder. Wasn't really expecting such fabulous customer service so it's definitely made me feel confident to continue shopping!

Cath

9/26/2013

Thank-you for cancelling my order. I am impressed with how you company operates and will continue to purchase from Wayfair in the future.

Sharon

9/26/2013

Thanks so much Stephen. I really appreciate your prompt replies and great service.

Deborah

9/24/2013

Hi Stephen / Wayfair Thank you for your reply, which I must admit was not expecting from an Internet site. Because of my urgent need to source crockery I went to another supplier. I would however like to compliment Wayfair on their prompt reply which I

Marie

9/18/2013

Thank you for the prompt & efficient way you have dealt with this issue. Unfortunately such good service is very rare these days. Your company is to be commended.

Phil

9/17/2013

Hello Wayfair Thank you for your efficiency in processing my recent order all within 4 days! This is the first order I have placed with you and will not be the last. The product, cat scratching post is as advertised and pictured and very much to Munchki

Jenny

9/16/2013

Just wanted to say abit thank u and commend u on how prompt and fast ur service is! I have never seen products this large arrive so soon after purchase! I will definitely be buying more stuff from u guys! I am super happy with the whole website and how mu

Abigail

9/12/2013

Thanks Stephen for confirming that. I will definitely be using your service as my first point of call when buying. Your standards of service are excellent.

Christine

8/22/2013

I would like to personally thank you on behalf of my school for following up my order and providing me with an update! I will definitely buy from wayfair again!

~Safia

8/15/2013

I love this site! The range of products is huge, the website is easy to use, customer service is always prompt and friendly! Delivery is fast and no added shipping fee on most products is great. All the procucts I have bought have been exactly as portraye

Eve

8/14/2013

Hi there, just wanted to say thank you and wow! I can't believe how fast we got delivery from the time we ordered. We are impressed! The bedsides look just as they did in the picture. Couldn't be happier. Many thanks!

Bob

8/13/2013

I was very happy with the product (a rug) and very happy with the service (both online and on the telephone). I needed to cancel one order and re-order a different product. This was all done without a fuss with the credit coming through quickly.

Karen

8/12/2013

Thank you for all your work with this Stephen! The Rep did get in touch with me on Friday and I believe we have sorted out the issue.

Chex

15 July 2013

Hi Stephen, Just wanted to thank you for the replacement Beside Table. Besides the chip in the first one, your customer service was really good and the second one arrived quickly and in perfect condition. We are actually just about to make another purchase through the Website now, partly due to your goodwill!

Elana

9 July 2013

All good. And thank you for the speedy response time. Very impressive and has certainly positively influenced my future online purchasing preferences through Wayfair!

Bernard

4 July 2013

I am totally impressed with your service and will have no hesitation in doing business with you in the future

Christine

4 July 2013

Once again, I cannot thank you and your team enough for the fabulous service that you provide us with and I hope that we can do some more business with Wayfair again on future occasions.

John and Jacqui

3 July 2013

great recovery and customer service I have to say. Thank you for your efforts. Will post positive feedback thanks to the super impressive customer service you displayed:)

Kasey

1 July 2013

Just wanted to let you know how impressed and grateful i am for the standard of customer service and your prompt and courteous attention to my inquiry. I'll certainly be letting my friends know, and be recommending that they seriously consider shopping at Wayfair! Thanking you very much!

Kevin

1 July 2013

I placed my first order with Wayfair before Christmas for 8 outdoor chair cushions. Shortly after I received a call from customer service advising that they only had stock of 7 in the colour I had ordered. They kindly offereed to change my order to (the more expensive) navy cushions at no extra charge. The cushions arrived promptly, and in perfect condition! Thanks Wayfair!

Amy

26 June 2013

Thank you Stephen. I must say the way you have dealt with this situation is exemplary!

Keith Saunders

25 June 2013

To Stephen S. Thank you very much for that info. I am completely happy with your diligence on behalf of Wayfair!

Helen Kelly

24 June 2013

Thank you for being so helpful!

~Yola

24 June 2013

Thanks so much Liam. I really appreciated your time today!

~Michael

24 June 2013

Thank you for your recent emails. I really appreciate your service and customer care!

~Kristine

24 June 2013

My wife and I are very happy with the products below, and the follow up service we received. Thank you very much!

~Joseph & Michelle Garas

24 June 2013

Hi Liam, thanks for getting back to me & explaining delivery. I have just made payment via paypal. Many Thanks for your great customer service!

~Caroline

24 June 2013

Thanks a lot Liam! I've been very impressed with the level of service resolving this matter!

~Matt

24 June 2013

I appreciate the quick communications and quick resolving of this issue. I am more than happy to recommend Wayfair to other colleagues – particularly when they call into our office for lunch on the balcony with the new table and chairs!

~Tracy

20 June 2013

Will have to leave it this time. But thank you for your great service!

Victoria

14 June 2013

Thank you so much for your speedy and super efficient 'after sales service'. Not many companies care about their customers after a sale has taken place, especially with small parts missing. However, Wayfair obviously has a different culture and philosophy!

~Linda

12 June 2013

Just to say a Big THANK YOU for your Service your Quick refund, of my money, It is really appreciated. Know with such a service it will not be the last time -- I'll buy from you in the future too, as I see so much on your site that I like!

~Kirsten

11 June 2013

Thank you so much for the great customer service!

~Maddy

11 June 2013

I received my second pendant today. I would like to thank Wayfair for the outstanding service and I will shop with you again!

~Lesley

28 May 2013

I must say it is a pleasure to deal with a company that is so efficient, makes a nice change

~Trevor

8 May 2013

You Sir are a hero, go raibh maith agat as do fhreagra. I may have to reconsider though as I am currently a fan of ice baths and I just don't think I could take it the pain of watching the tubtanic go down in front of me adding to the tremendous pain of being in an ice bath. Slán leat agus go raibh maith agut arís.

~Mag

March 13 2013

Thank you for the reply and prompt actioning of my concerns with my purchase. I can see that your company takes complaints very seriously and I appreciate the measures you have taken to ensure that your customers are well looked after!

Anthony

March 13 2013

Firstly, a big thank you for all your help in following up on our order for our granddaughter’s sofa!

Sherri

26 February 2013

I have finally received the parts for the bed yesterday. The bed is now assembled and I am happy with it. Thank you so much for following this up and your good service is greatly appreciated!

Rachael

22 February 2013

I'm emailing to thank you for your wonderful help in obtaining the replacement chair for me.

Kym

20 February 2013

You are a gentleman among men.

Linda

13 February 2013

Thank you again!

George

7 February 2013

Just a note to say Thank you for all your dilligent efforts in turning this situation around and actioning the order so delivery took place asap. Great to come home yesterday and see my husband's happy face as he was setting up his TV System :) Peter and I greatly appreciate your efforts and I want you to know because of that, I would shop again with Wayfair. Well done!

Tina & Peter

5 February 2013

Thank you for your help and professionalism. I have been quite impressed with my dealings with you, and will ensure that I leave 5 star feedback once the replacement unit has been received

Z

30 January 2013

Thanks a lot Harley! You definitely offer the best service, I am very pleased by your service and will purchase again from you!

Jean

30 January 2013

Thank you for your excellent customer service! Rare to come by and very much appreciated.

Michelle

30 January 2013

I would like to take this opportunity to thank you again for all of your help with this matter. The customer service I have received from your company and yourself in particular has been outstanding. I am very aware that things such as this can happen but I am extremely grateful for all you have done for me. It is sometimes very difficult to find this level of service especially when buying online and yours has been outstanding. I hope to do business with you in the future and I will highly recommend you to anyone who wished to make purchases from your company.

Karen

29th January 2013

Thank you so much Victoria, your customer service and support is second to none. I appreciate your assistance.

Danielle

24th January 2013

Thanks Victoria, at least you provided good customer service! :-) PS hope you have a great Australia Day!

Helen

22 January 2013

Again thank you so much, this had been one of the easiest and by far the most pleasant transaction I have ever experienced so a huge thank you to you!

Rene

21 January 2013

Thanks again, your help has been fantastic and I have definitely felt like a very valued customer!

Rene

21 January 2013

I would just like to say thank you so much for your help, the scratcher finally arrived and “the boys” love it. I’m really glad you restored some faith in your company compared with the last person I spoke with.

Veronika

15 January 2013

Thank you for making the whole process very easy as we were quite stressed out about the unit. You have been very professional and we will certainly recommend and keep buying items from your company. Once again, thank you. Much appreciated.

Chrisa

14 January 2013

Thank you very much for your follow up & excellent customer service. It is much appreciated!

Roanne

11 January 2013

Thanks for your excellent help! Harley, I wish everyone in customer relations was as helpful as you!

Linda

2 January 2013

I would like to thank you for all your help in resolving this matter I am extremely grateful. Your level of customer service is exceptional

Karen

2 January 2013

I really appreciate the way you have handled the whole situation. I was also very impressed how you did not hesitate to send out more fans (6 in total) to help solve the problem. Even though we did not receive any fans that we could use it would not stop me from purchasing from Wayfair in the future.

Michael

31/12/12

I am very happy with the after sales service and communication you have given to me and will continue to be a customer. As far as your customer service we give you 10 out of 10!

Linda

28/12/12

Message: Just wanted to send you guys a note to say a big thank you...the rug that i ordered was exactly what i was hoping for...perfect...your customer service was excellent and delivery was within a week...cheers and i've already been reccommending you to my friends!

Rose

18 December 2012

i spoke to Harley 2 day also - he is always soooooooo helpful!! Regards Lorraine

Lorraine

19 December 2019

Many thanks for your excellent service. It was an unfortunate incident but the way in which it was managed means you will have me as a repeat customer. I am impressed by your customer care Thanks and Regards, Roy

Roy

14 December 2012

Not many companies care about their customers after a sale has taken place, especially with small parts missing. However, Wayfair obviously has a different culture and philosophy. Thanks again and I hope you have a lovey Christmas an a prosperous New Year! Thank you so much for your speedy and super efficient 'after sales service'.

Linda

14 December 2012

Thank you, you have been fantastic, I really appreciate your help Have a wonderful weekend

Lina

13 December 2012

You, i need to say, have made the whole experience so much more pleasant. it's amazing what a bit of empathy and excellent customer service can do to sooth a dissatisfied customer.

Tatum

3rd December 12

Thank you, your service is fantastic & the emails are much appreciated. Mid December will be fine for the shelf supports. Our thanks too for the refund which we have now received into our credit card.

Laureen

December 11th 2012

I would like to take this opportunity to thank you for your very prompt responses and your attention to customer care. I was a bit surprised and very impressed at the level of attention you provided me, given that I ordered from an online website ? and the effort you went to into tracking down my deliveries and making sure they happened. Usually online ordering is done with a bit of risk and some anonymity, but in this case, I actually felt like a real customer

Liz

November 2nd, 2012

Morning, Thankyou so very much for your prompt reply, such wonderfull customer service. Could you please advise me when the Emily bedside tables are in stock. Again thanks

Patti

December 6th, 2012

10! Excellent service. Thank you. Very prompt and professional!

Sue

December 4th, 2012

I love your web site and software. Made my first order sat and always wondered why when I pay by paypal, why I need to complete all my info when the paypal account has all the info for you. Which is how your software works, I’ve only seen this once before and as a business owner and extremely busy, I love the time saving. Then to top things off, I wasn’t sure if my order went through and you have this easy to use my account. I’m not IT savvy but it was easy to navigate and got so excited as my rug has been shipped. I believe in giving positive feedback when I have good experience. Have a good Christmas and happy new year. Kindest Regards

Birgit

December 5, 2012

I wish to thank you for such wonderful service , although the product ordered was unavailable in time for Christmas, I do thank you for your prompt notification of this fact and your constant updates on delivery. have a wonderful Christmas Cheers Sheralyn Totterdell

Sheralyn Totterdell

November 29, 2012

Thanks for following up! The sink arrived last Friday so the courier company did very well delivering it before they said they would!

~ Lisa

November 27, 2012

Thank you for the follow up I appreciate all your assistance!

~ Darlene

November 22, 2012

I have received my item and I'm very pleased with your service! Thank you very much!

~ Sharon

November 22, 2012

Thankyou again for your prompt reply and service!

~ Lynda

November 20, 2012

I am just letting you know all my recently ordered items have arrived safely and they have been installed in my apartment. I am pleased with all of the goods and they meet my expectations very well. Thank you for your prompt service and courtesy. I will be ordering again soon. Thank you!

~ Geoffery

November 16, 2012

I just wanted to thank you for the great customer service I experienced from you with this issue. You handled my issue with a lot of empathy and understanding which I haven't experienced often from retailers.

~ Aysha

November 14, 2012

All the packages arrived just before I left and the courier carried them into my apartment, was really great service. I was lucky enough to come home from the exam and my friend and a neighbour had built it for me! So lucky :) Thanks for all your help, my daughter loves it

~ Juliet

November 4, 2012

Thankyou... I have recieved my rug and I am extremly happy with it!!!! Thankyou again

~ Hannah

November 13, 2012

Delivered yesterday afternoon, and they are fantastic! Thank you!!

~ Phillipe

November 9, 2012

Thanks again for all your help and your service has been excellent. Errors happen, the load/amount of work expected on workers to be done, it creates room for more errors for people to make. Being my first buy online, I would still be happy to buy again, as you and your team were very prompt in responding and helping. Thanks again and if you do have anyone say otherwise stay positive.

~ Anastasia

November 9, 2012

I really would like to express my gratitude for your services as you have been awesome so who might I address this to. It is important to me that companies get the feedback on their staff more so when it is positive and I do appreciated your friendly manner and professionalism the whole way through in getting all of this sorted for me. so if you could please let me know, I would like to drop a line to let them know. Again thanks David for all of your help you are a trooper. Look forward to next job.

~ Melissa

November 7, 2012

Thanks so much for your updates. I have to say I'm very impressed with your response! These things happen and it's not a big deal but it's good to know your customer service is so good. It gives great reassurance when buying on the web and I'd be very happy to shop with you again.

Amanda Thomas

November 3, 2012

Fabulous service, very pleased – quick and just as ordered thanks so much. Haven’t opened all the boxes yet (waiting on electrician) but I’m sure everything is fine. We’ve recommended your website to a few friends too but unsubscribed ourselves as we don’t need anything else at the moment. Rest assured we’ve added you to our favourites. All the best.

~ Max and Mary

November 2, 2012

Thank you for your attention to detail and awesome customer service. The main thing is that for now is that we do have a bassinette that is suitable. And with your help I am sure a sturdy frame to support a rapidly growing newborn in his bassinette will soon be here. Thanks again!

~ Vicki, Kate and baby Angus

November 2, 2012

Thank you very much for the services, will purchase from you again without a doubt.

~ Steve

October 31, 2012

Well done guys! Less than a week after I placed my order my glass-top dining table arrived in Perth (not broken). I was somewhat nervous about ordering a dining table on-line from the eastern states, and was surprised at how cheap the delivery was. My expectations were low but the result was wonderful, cheap and quick. I will recommend your site. Thank you

~ Avril

October 25,2012

Thank you for your speedy reply and actions. I am pleased to say I have received the item I purchased from wayfair and I am very happy,needless to say I will have no hesitation in puchasing from your company again. Thank you.

~ Robyn

October 22, 2012

Many thanks for your help, Liam. I hope management appreciates that in your front line position you are an asset, not like their managers acting behind the scenes.

~ Norah

October 18, 2012

Thank you so very much, it makes it infinitely more helpful when your in a hurry to get such great service :) I really appreciate it :)

~ Holly

Ocotber 17, 2012

Thankyou for the great customer service I received when i called up yesterday regarding the mistake i made when placing my order.. quick answering,efficient staff with great problem solving skills and excellent shipping rates.. i live rural so i find shipping rates a problem quite frequently.I have saved your site as a bookmark now, cant wait for my bedroom suite to arrive !

~ Antoinette

October 17, 2012

My fountain was delivered at 7.00pm as arranged by you – and I love it! Thank you so much for sorting the delivery problem out for me, very much appreciated. I was feeling very upset on Friday and you have managed to turn around my negative opinion of Wayfair. I will certainly have no hesitation in ordering from you again!

~ Hazel

October 17, 2012

I just wanted to thank you for your fantastic service in giving us a full refund on some items that we recently purchased. Unfortunately the items were on back order and the furniture we ordered would then not arrive until after our visitors had arrived from overseas (the reason for purchasing in the first place). It is rare these days to deal with a company that acts so promptly, and without a mountain of red tape. We will most definitely be recommending your company to others.

~ Claire

October 17, 2012

I would certainly recommend anyone to purcahse items from you

~ Carla

October 16, 2012

amazing! thank you muchly - appreciate your speedy response!

~ Joanna

October 12, 2012

Thanks for chasing this up for me. Your assistance was very much appreciated

~ Adele

October 11, 2012

Thanks for the incredibly quick response. Exceptional customer service!!!

~ Anna

October 05, 2012

Thank you very much for your outstanding customer service. You've been very helpful. Its been greatly appreciated

~ Jordan

October 03, 2012

I just wanted to let you know the rugs arrived today. My husband and I are absolutley delighted with the rugs, the quality and the colour they are perfect

~ Dianna

October 03, 2012

I am absolutely blown away by your gorgeous and wonderful service. I will certainly be recommedning your company to any of my friends wishing to purchase furniture. Thanks so much

~ Ruddick

November 22, 2012

I have received my item and I'm very pleased with your service! Thank you very much!

~ Sharon

November 22, 2012

Thankyou again for your prompt reply and service!

~ Lynda

November 20, 2012

I am just letting you know all my recently ordered items have arrived safely and they have been installed in my apartment. I am pleased with all of the goods and they meet my expectations very well. Thank you for your prompt service and courtesy. I will be ordering again soon. Thank you!

~ Geoffery

November 16, 2012

I just wanted to thank you for the great customer service I experienced from you with this issue. You handled my issue with a lot of empathy and understanding which I haven't experienced often from retailers.

~ Aysha

November 14, 2012

All the packages arrived just before I left and the courier carried them into my apartment, was really great service. I was lucky enough to come home from the exam and my friend and a neighbour had built it for me! So lucky :) Thanks for all your help, my daughter loves it!

~ Juliet

November 4, 2012

Thankyou... I have recieved my rug and I am extremly happy with it!!!! Thank you again!

~ Hannah

November 13, 2012

Delivered yesterday afternoon, and they are fantastic! Thank you!!

~ Phillipe

November 9, 2012

Thanks again for all your help and your service has been excellent. Errors happen, the load/amount of work expected on workers to be done, it creates room for more errors for people to make. Being my first buy online, I would still be happy to buy again,as you and your team were very prompt in responding and helping. Thanks again and if you do have anyone say otherwise stay positive.

~ Anastasia

November 9, 2012

I really would like to express my gratitude for your services as you have been awesome so who might I address this to. It is important to me that companies get the feedback on their staff more so when it is positive and I do appreciated your friendly manner and professionalism the whole way through in getting all of this sorted for me. so if you could please let me know, I would like to drop a line to let them know. Again thanks David for all of your help you are a trooper. Look forward to next job.

~ Melissa

November 7, 2012

Thanks so much for your updates. I have to say I'm very impressed with your response! These things happen and it's not a big deal but it's good to know your customer service is so good. It gives great reassurance when buying on the web and I'd be very happy to shop with you again.

Amanda Thomas

November 3, 2012

Fabulous service, very pleased – quick and just as ordered thanks so much. Haven’t opened all the boxes yet (waiting on electrician) but I’m sure everything is fine. We’ve recommended your website to a few friends too but unsubscribed ourselves as we don’t need anything else at the moment. Rest assured we’ve added you to our favourites. All the best.

~ Max and Mary

November 2, 2012

Thank you for your attention to detail and awesome customer service. The main thing is that for now is that we do have a bassinette that is suitable. And with your help I am sure a sturdy frame to support a rapidly growing newborn in his bassinette will soon be here. Thanks again!

~ Vicki, Kate and baby Angus

November 2, 2012

Thank you very much for the services, will purchase from you again without a doubt.

~ Steve

October 31, 2012

Well done guys! Less than a week after I placed my order my glass-top dining table arrived in Perth (not broken). I was somewhat nervous about ordering a dining table on-line from the eastern states, and was surprised at how cheap the delivery was. My expectations were low but the result was wonderful, cheap and quick. I will recommend your site. Thank you!

~ Avril

October 25,2012

Thank you for your speedy reply and actions. I am pleased to say I have received the item I purchased from wayfair and I am very happy,needless to say I will have no hesitation in puchasing from your company again. Thank you.

~ Robyn

October 22, 2012

Many thanks for your help, Liam. I hope management appreciates that in your front line position you are an asset, not like their managers acting behind the scenes.

~ Norah

October 18, 2012

Thank you so very much, it makes it infinitely more helpful when your in a hurry to get such great service :) I really appreciate it :)

~ Holly

Ocotber 17, 2012

Thankyou for the great customer service I received when i called up yesterday regarding the mistake i made when placing my order.. quick answering,efficient staff with great problem solving skills and excellent shipping rates.. i live rural so i find shipping rates a problem quite frequently.I have saved your site as a bookmark now, cant wait for my bedroom suite to arrive!

~ Antoinette

October 17, 2012

My fountain was delivered at 7.00pm as arranged by you – and I love it! Thank you so much for sorting the delivery problem out for me, very much appreciated. I was feeling very upset on Friday and you have managed to turn around my negative opinion of Wayfair.  I will certainly have no hesitation in ordering from you again! 

~ Hazel

October 17, 2012

I just wanted to thank you for your fantastic service in giving us a full refund on some items that we recently purchased. Unfortunately the items were on back order and the furniture we ordered would then not arrive until after our visitors had arrived from overseas (the reason for purchasing in the first place). It is rare these days to deal with a company that acts so promptly, and without a mountain of red tape. We will most definitely be recommending your company to others.

~ Claire

October 17, 2012

I would certainly recommend anyone to purcahse items from you!

~ Carla

October 16, 2012

amazing! thank you muchly - appreciate your speedy response!

~ Joanna

October 12, 2012

Thanks for chasing this up for me. Your assistance was very much appreciated.

~ Adele

October 11, 2012

Thanks for the incredibly quick response. Exceptional customer service!!!

~ Anna

October 05, 2012

Thank you very much for your outstanding customer service. You've been very helpful. Its been greatly appreciated.

~ Jordan

October 03, 2012

I just wanted to let you know the rugs arrived today. My husband and I are absolutley delighted with the rugs, the quality and the colour they are perfect.

~ Dianna

October 03, 2012

I am absolutely blown away by your gorgeous and wonderful service. I will certainly be recommedning your company to any of my friends wishing to purchase furniture. Thanks so much.

~ Ruddick

September 25, 2012

Seat received yesterday. Thank you SO much for such prompt and efficient service!!!!!

~ Kelly

September 21, 2012

Thank you very much for that, I'll be sure to recommend your site to my friends! Very professional

~ Nadina

September 17, 2012

You guys run a very speedy service Thankyou

~ Andy

Septmber 17, 2012

I would just like to say Thank You very much for the Great Service. I placed the above order, on line, from Canada, for shipment to my daughter in Australia, for her birthday. The goods arrived as advertised, on time, in perfect condition, and she was very happy with them.Thank you. It is difficult to surprise her with an actual gift from such a distance. I will definitely keep your store in mind for future purchases. I would much rather buy her something then just send money but postage from here is very expensive.

~ Margaret

September 17, 2012

Thankyou so much for your prompt reply your company has been a pleasure to deal with in everyway, so thank you!!

~ Maxine

September 14, 2012

The Bent Glass Table was delivered today and the incorrect product was collected. Thank you very much for all your help.

~ Daphne

September 14, 2012

Thank you for the below e-mail and also the credit which came thru straight away as per your e-mail.Better still yesterday we also finally received the kennel and it all went together fine - which is great.Thank you for your prompt action in this matter

~ Liz

September 13, 2012

Wayfair just a quick thank you for delivery and the quality of pillow

~ Victor

September 12, 2012

I just wanted to say thank you for our table. Arrived quickly and we absolutly love it and at a perfect price! We'll shop at Wayfair agin… for chairs this time

~ Lucinda

September 12, 2012

I have always been a loyal customer of buyster now Wayfair with the quality of products and customer service. I am looking forward to the order as it will be a nice birthday present

~ Nadine

September 12, 2012

You guys are Grrrrrrrreat! Thank you!

~ Gwenyth

September 11, 2012

I appreciate u following up on what might seem trivial . It is a great web site and u r running it very professionally. Well done

~ Sue

September 10, 2012

I have just received my order and wanted to give your company some feedback. I am very impressed and very happy with the whole transaction..I cannot beleive i placed the order on tuesday and it was shipped on wednesday and i receeived my item on friday, I am so very happy again thank you for such a pleasing and smooth transaction, and I look forward to dealing with your company again !

~ Seb

Septmber 6, 2012

Would like to thank you for your fantastic service and great product, my sons bed arrived today and it's even better than it looked in the picture, it was easy to put together and arrived days before we expected which was great

~ Lynette

September 5, 2012

It came about 1pm today, Thank you for your help, I am going to buy some more staff from Wayfair and because of your service I am will do it for sure.

~ Danuta

September 4, 2012

I have often found the true test of an organisation's quality is its ability to deal with situations that don't go quite according to plan. In this case your customer service has been excellent and greatly appreciated. Many thanks

~ John

September 3, 2012

Thank you so much for getting everything sorted for me yesterday. The boxes were in great condition when they were delivered and the delivery man was friendly. I really appreciated your help yesterday

~ Heidi

August 29, 2012

Sorry about the inconvenience..............BUT all was delivered and we thank you so very much for your help

~ Enrico

August 29, 2012

I just wanted to write and let you know that the rug I ordered a week or so back arrived yesterday and it was in perfect condition. My child is very happy with the rug and I am very happy with the service I received from your company. I will definitely use Wayfair again!

~ Dianne

August 29, 2012

Thank you again for your prompt and professional service. You have been very helpful and I appreciate it

~ Georgina

August 21, 2012

I am extremely happy with my trundle bed that I received in less than a week of ordering. What a prompt service you have. Funny thing is we still couldn’t put the bed together. But overall the service is great

~ Shirley

August 21, 2012

Thank you for the beautiful buffet and hutch that arrived this morning. It was a pleasure not to have to put it together as with some furniture. I will have great pleasure in spreading the word of your products and great service

~ Beryl

August 21, 2012

The bed was delivered safely and the courier kindly contacted the builder so that he could put it inside. Great service thank you very much

~ Pam

August 17,2012

Thank you so much for your followup. The replacement parts arrived in good order yesterday. I really appreciate the good customer service Wayfair has provided

~ Ingrid

August 16,2012

Thank you so much for your very detailed email, I really appreciate it. All the best

~ Kathy

August 15,2012

Thank you very much for your assistance. We will sure do more business with you guys. Amazing response to the complaint. Excellent customer service. Thanks once again

~ Gopala

August 15,2012

Our order arrived intact and he is very pleased with his frivolous gift

~ Audrey

August 14, 2012

Thanks for the quick and efficient response

~ Martin

August 14, 2012

Thanks you sooo much. My statue has arrived safe and well and congratulations to the packer! It was a good idea to use a larger box and stuffing in the cavity of the statue as well. I am very very happy with my purchase and the subsequent service! Hats off to you all

~ Chris

August 14, 2012

Thank you once again for all You have done to ensure my order was processed quickly and without hassle.All the very best

~ Colleen

August 13, 2012

Thank you for your prompt response and refund. I hope to deal with you again.

~ Marni

August 13, 2012

I Purchased a Cooper Chester Double Bed in Antique Oak & Platinum for $217 (including delivery). I got a shock with the delivery, it was so quick, I wasn't home at the time of delivery, a young man rang me on my mobile, he was very pleasant and did exactly what I requested, I was very impressed. The bed was nothing what I expected. I thought for the price it would be a little cheap looking and was a little concerned in what I was getting, I have seen beds in a similar price range, but on the website I really liked what I saw.OMG! this bed is beautiful its strong and its gorgeous, I love it! once it was completed I put it straight into my bedroom. I've never slept on a slat bed before and since I have, I've slept like a baby. I definitely would recommend this to a friend.

~ Ronnie

August 13, 2012

Excellent Service

~ Gwenda

August 10, 2012

Great Customer Service

~ Cheryl

August 10, 2012

My order arrived very promptly and was correct thanks to your help and patience

~ Patricia

August 09, 2012

Thanks for getting back to me. I love your website and especially love the mirror bedhead that is currently out of stock. I look forward to shopping with you again in the future

~ Nicole

August 08, 2012

Thanks for your prompt reply. You have actioned all that you promised your professionalism and effort are well appreciated kudos to you

~ Gordon

August 08, 2012

Thanks so much for taking care of all this your help is appreciated

~ Christine

August 08, 2012

Thankyou for standing behind your policies and solving my issues. Somethinf rare these days and greatly appreciated

~Paul

August 07, 2012

Thankyou so much for your help. The service at Way fair has been fantastic & I will definitely be ordering from you in the future

~ Catrina

August 06, 2012

Iam absolutly thrilled with my purchase ,it is exactly what i wanted, many thanks for your help
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