Wayfair Australia

About Wayfair

Who We Are Wayfair.com.au is an online retail company based in Sydney. We are the Australian arm of Wayfair - the largest online retailer of homewares in the USA. Our aim is to offer you an unparalleled selection of great value products and excellent customer service – making your shopping experience easier, quicker and hassle free.

At Wayfair we sell products from Australian manufacturers and suppliers and ship products only within the Australian market. Originally launched as a joint venture between Wayfair and Netus, an Australian technology investment company, Wayfair Australia is now 100% owned by Wayfair (read the announcement here)

Need any help along the way? Phone 1300 900 675 or email (service@wayfair.com.au) to contact one of our experienced customer service staff (our office hours are 8:30am to 6pm Monday to Friday Eastern time).

Because we want you to feel completely confident buying from Wayfair Australia we have a 30 day “no questions asked” returns policy. Who is Wayfair? Wayfair was founded in 2002 by Niraj Shah and Steve Conine. It began with just the two of them and one online shop selling TV mounts. A year later, they added three more Web-based stores focusing on furniture, lighting and cookware. In their third year, the business grew again and they added nine more highly focused stores. From that point onward, Wayfair grew fast to become the largest online retailer of home wares products in the USA. Headquartered in Boston, Wayfair also has businesses in the UK and Germany, employs over 1,000 people and exceeded US$500 million in sales in 2011.

What Makes Us Wayfair:
• We Love a Zillion Options.
• We Use Our Brains.
• We Like Transparency
• We’re Never Done.
• We Are “Go-To” People.

Read more about Wayfair How do I return an item I bought from Wayfair.com.au? We want you to be able to shop with confidence - nobody wants to be stuck with an item that they don't want. With Wayfair, you won't be. You can return an item that you bought from us for any reason within 30 days of receiving the item - no questions asked. If you decide to return your item then we'll refund the order total, less our costs for shipping and handling each way. Please be mindful of the following details about returns:

• For items that shipped free, our shipping costs will be deducted from your refund.
• An order cannot be canceled once it has been despatched. If you decide to cancel after shipment, our standard return policy applies.
• Returned items must be in new condition and in the original packaging.
• Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
• If your order arrives damaged or defective, please see “What if My Order Arrives Damaged?”

When will my purchase arrive? Each product page has an estimated delivery time that will give you an idea of how long your purchase will take to get to you. Once you have ordered the item, we will update you via email with an estimated delivery date and tracking information. Is my credit card information safe? When you make a purchase on Wayfair.com.au we protect the information with SSL, the industry standard encryption technology, to ensure that all your details remain encrypted. Where do you get your products from? Our products are sourced from some of the top brands in Australia and their distributors. If you are based in Australia (at the moment we are unable to work with suppliers without an Australian warehouse) and think your products would be a good fit for Wayfair please contact us by emailing service@wayfair.com.au or phone 1300 900 675 How can I contact Wayfair Australia?
By Phone:1300 900 675

By Email:service@wayfair.com.au

By Fax:02 8264 3226

By Mail: Wayfair Australia
Wayfair
PO Box K475
Haymarket, NSW  1240
Press Information Please let us know if you need additional information, interviews with our founders, Managing Director, or other experts in any of our categories, or samples of select products for your stories. Just as we're here to help customers find just the right item, we're also here to help you, as a member of the media, with your current needs for sources, story ideas and new product information. For any media inquiries, please email our PR team. back to top