Wayfair Australia

How do I work out my delivery costs? Wayfair Australia has a nationwide coverage for majority of its products and delivery costs will vary throughout our whole product range since we ship out of multiple warehouses. To work out your delivery costs add the item to the shopping cart and type in your post code. This will work out the delivery charges and also give you different delivery options if available.

Combining items in your cart will consolidate your delivery costs and the more you combine the cheaper the consolidated delivery charge will be. When will my products arrive? Since our products ship from various warehouses as a result the time taken for them to ship out can vary from product to product. Each product has a lead time found on the right hand side of the product page and this represents the time taken for the warehouse to ship out the goods. Once the items leave our warehouse you will be notified via email that it has left and also given a tracking number to track your order online.

We use various carriers to deliver the goods to you and each of these carriers has varying speeds of delivery times. Therefore, the time taken for the goods to reach you once they have left our warehouse will depend on the carrier and your location. The average time taken is from 1-5 business days. What if I am not home to accept my delivery? We require a signature upon delivery with most of our items. Where suitable, we recommend you have your purchases delivered to your workplace address. If no one is present when the delivery is made the courier will leave a calling card explaining how to collect or arrange re-delivery. If the parcel is being delivered by Australia Post then it will be available for collection from you local Post Office. Can you deliver to my PO BOX address? Most of our goods are delivered by courier directly to your door and require a signature upon delivery. As such these items cannot be delivered to a PO Box. We can, however, deliver to a PO Box when the items are being sent via Australia Post. To find out if Australia Post is the carrier, please check the delivery information on the product page. How do I track the status of my order? Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases tracking updates could take 24-48 hours to update accurately. Alternatively you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.

Carrier tracking websites and numbers:

Click Allied Express or Phone: 13 13 73
Click Australia Post or Phone: 13 13 18
Click Star Track Express or Phone: 13 23 45
Click TNT Express or Phone: 13 11 50
My tracking number is not working? If the tracking is not showing up anything double check the tracking number you have put in. Also, it can take anywhere from 24-24 hours for the tracking to update in some instances. If all that doesn’t work, you can always contact the customer service team at (service@wayfair.com.au) or (1300 900 675). Can I pick up my order? Unfortunately, we don’t allow pick-ups for any of our products however, in some cases we may be able to arrange a different transport method for special orders. Contact us for more information: (service@wayfair.com.au) or (1300 900 675). Do you ship outside of Australia? Not at the moment but we do have a nationwide Australia coverage for most of our products. Do you offer overnight delivery? Not at the moment but we are working on establishing this service in the near future. Check lead times for each product to find out how soon it will ship. I have only received some of my items, where are the rest of them? Our items ship out from multiple warehouses around Australia and this means different products will ship from different locations and may not arrive at the same time. Once an item has left our warehouse you will be sent a “shipped” email confirmation with tacking details. The email will specify which items have shipped and you will receive a separate email for items from mulitple warehouses. How can I view the status of my order? At any time you can log into your account through our website to view the status of each item, the expected ship time of each item and also make changes like, address change, returns, cancelations etc. Any other enquiries – who to contact? For further enquiries or more information contact our friendly customer service team on: (service@wayfair.com.au) or (1300 900 675). Back To Top